it service Management and operations headPhilippine Span Asia Carrier Corp

Responsibilities:
Responsible in monitoring and tracking the design, deployment and enhancement of the IT Service and Operations strategies and programs to support the end user support services, IT Infrastructure management, IT Service Management (ITSM) processes provide a highly available and stable services environment
Oversee the ITIL service operations and transitions activities, including incident management, problem management, request management, knowledge management, change management, configuration management and asset management
Operates infrastructure system that support technical and business operations throughout the company including Networking, Virtual Servers and Storage systems, Database Systems, Telephony and Unified Communications, Mobile Device and Endpoint Management Systems and general Microsoft Enterprise systems (Active Directory, DNS, DHCP, wireless access, authentication and certificate systems and related systems)
Develops relationships with internal clients and organization in assessing their technology, support and security needs
Create, manages and assesses team performance in meeting the set KPIs
Supervises the performance and output of the team and individuals
Develop IT policies & practices and ensuring strict implementations
Develop training plan for the team for the purpose of upskill, development and/or updating
Manage and report the department budget on a monthly basis
Maintain department dashboards for the latest progress and statuses in preparation for the Management Committee presentation monthly
Qualifications:
Overall, 15 years working experience and 5 years managing IT operations and/or network operations
Management experience, ideally with operational teams and outsourced resources
Proven leadership and track record driving operations to improved performance and implementation of best practices in IT operations management and information security
Advanced understanding and familiarity to latest IT infrastructure technologies, cloud infrastructure services and security tools
Vendor service management experience
Ability to effectively interface with users and software/equipment vendors
Relevant IT certification preferred ITIL, CCNA etc.
Philippine Span Asia Carrier Corp

Manila City, Metro Manila
Permanent
Full-time