IT Service DeskQuestronix Corporation

Responding to IT support requests over the phone, via email and in person.
Downloading, installing and configuring software to meet user requirements.
Ensuring correct use of applications, networks and equipment.
Testing and updating existing software.
Escalating advanced IT support cases.
Maintaining IT documentation including network and user details.
Documenting records of actions taken.
Fixing hardware issues including replacing equipment and peripherals such as computers, terminals and routers.
Ensuring computer network's optimal performance.
Working in a call centre (where applicable).
Analysing issues and determining correct software or hardware solution.
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
Current knowledge of computer programs and hardware;
Excellent organizational and time management skills;
Proficiency in customer relationship management (CRM) and task management software;
Willing to be deployed Onsite (Cubao, Quezon City)
Entry Level / Junior, Apprentice IT and Software IT and Software 2 openings Bachelor's degree graduate
Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.Today, Questronix's solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions - a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time