IT Service Desk manageroutsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
Application support at low and medium level-gradually improving to advanced level
Able to respond to web input / emails /phone calls from customers
Able to answer the phone and make customers feel good about contacting us.
Able to properly record activities in database to manage the sale/support pipeline
Able to send pre-prepared but customized emails to customers in their territory
Support to customers through the info/demo/quote / technical question process.
Keeping customers under active management
Answering incoming customer questions, by phone or email
Understanding customers' market,, their use of our products, and level of satisfaction with our products.
Assisting any potential new customers to understand the scope and benefits of our solutions, and to provide any requested information
(e.g. quotes for product, technical documentation or worked test examples etc..)
Following up quotes with the customer to ensure they are as required, to maintain contact and understanding of the customer's needs.
Acknowledging orders to customers
Understanding the nature of customers' more technical support questions.
Following up with each customer after each support question is answered to ensure the customer has received the information he needs.
We anticipate that the ideal candidate will be able to investigate, simulate (using provided Voltech equipment and sample parts) and answer questions themselves, but there will always be a support network behind them.
Qualifications
Electrical degree so can thoroughly understand our markets and products - Knowledge of basic AC power theory, Transformers
Very good verbal and written English so customers have no difficulty in understanding
Willing to work American time zones.
Customer oriented. Able to communicate easily, with enthusiasm, by telephone as well as e mail
Able to have a dedicated work area where a set of our equipment can be set up to allow them to provide app support away from any others for safety reasons.
Additional Information
Work Schedule
Monday to Friday (4PM - 1AM)
Work Location
Eastwood, Libis
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Permanent
Full-time