IT Service Desk local team leadRobert Walters

A global private markets investment company is seeking an IT Service Desk Local Team Lead to be part of their growing organisation. In this job, you will be leading a pioneer team that will provide exceptional support to internal customers worldwide.
About the IT Service Desk Local Team Lead Role:
The IT Service Desk Local Team is someone who has strong leadership skills with proven ability to manage a team of diverse professionals; drive professional development by providing coaching and enabling the team to excel in a high-performing organisation.
Key Responsibilities:
Day-to-day ticket management (ServiceNow); opening/re-assigning/chasing/auditing/authorising/resolving
Providing exceptional customer service and timely resolution to customers incidents or requests (phone, desk side or remote support)
Providing innovative ideas and value-added solutions in addition to a swift and effective handling of complex issues raised by internal customers
Completing regular one-to-ones, review and monitor performance targets to ensure adherence, 360 reviews and end-of-year reviews
Alongside the management, developing personal and professional development goals and taking responsibility for team training and business awareness
The successful IT Service Desk Local Team Lead must have excellent knowledge of Windows 10 and experience in using the following solutions: Active Directory, O365, OneDrive, ServiceNow, Intune, and Azure.
Key Requirements:
Seven or more years of experience in a technical position with management experience managing different shifts within a global team is a plus
Ability to solve complex operational issues by using problem-solving methods
Experience with remote support with external offices
Excellent communication skills with the demonstrated abilities to develop strong relationships and strategically manage and influence senior stakeholders at all levels
Proven ability to drive professional development by providing coaching and enabling the team to excel in a high-performing organisation
This company has reported strong H1 2021 financials despite the current market situation.
If you have proven ability to manage a team of diverse professionals, you can take your career forward with this IT Service Desk Local Team Lead role.
Apply today or contact me to discuss this new opportunity.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
Get in touch
Rexanne Gali
+63 2 8841 9312
Robert Walters

Manila City, Metro Manila
Permanent
Full-time