IT Service Desk engineeroutsourced

Company Description
is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
As a Customer Support Engineer, you will be responsible for supporting customers--specifically, the IT Administrators and key business contacts who implement and use Mimecast in their day-to-day roles. You should be comfortable with Microsoft Exchange, Active Directory, other e-mail related systems, as well as networking fundamentals.
Work with the Global Service Delivery team to provide support to our worldwide customer base.
Assist administrators with using the client's service and ensure best practice configuration via both phone and e-mail.
Investigate and troubleshoot issues and make recommendations to improve system performance.
Provide training as needed to ensure customers understand product functionality
Work with and provide exceptional support to Mimecast partners and resellers
Qualifications
Essential Skills and Experience:
Hands on experience with Microsoft Exchange and Active Directory
Understanding of internet fundamentals, network routing, and e-mail delivery
Experience providing technical support to IT Administrators
Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner
Detail oriented individual that enjoys the challenge of technical troubleshooting
Additional Information
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Permanent
Full-time