IT Service Desk engineer (tier 1)Rest Solution

Role overview
We are looking for an experienced service desk officer to join our IT team.
Reporting directly to the local IT manager and the regional CIO, this role will be primarily responsible for end-user support.
Responsibilities:
Technical scope:
Management of helpdesk and L1 support
Support tracking and closure of all reported end-user incidents
Supports the Problem Management process
Support Information Security activities
Technical skills/background in network/system is an added advantage: Microsoft Active Directory, Windows server management, DHCP, DNS, antivirus, endpoints encryption.
Functional scope:
Work closely with staff to understand their IT needs and support requirements
Build and maintain strong relationships with local IT team and regional IT shared service center
Promote IT security awareness and follow-up of Information Security policy
Job Requirements:
Minimum 3 years of relevant experience operating in a similar role
Strong understanding of the Windows desktop support technology areas and Microsoft O365 applications support
Understanding across infrastructure components, basic technology of networking
Basic knowledge of ITIL processes and Information Security principles
Knowledge of common desktop and collaboration applications
Good analytical and problem-solving skills
Ability to prioritize & multi-task in a fast-paced/demanding environment
Manage well under pressure and tight deadlines
Strong customer service and English communication skills
Rest Solution

Metro Manila
Permanent
Full-time