IT Service Desk analystSeaoil
Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 14/01/2026
Deadline: 15/07/2022
Are you looking to be a part of a company that cares about your professional growth, all while empowering you to become the best person to your family, peers, and the community? Discover how a career in SEAOIL can nurture your growth, as you make your mark in fuelling a better future for others.
Every role in SEAOIL contributes significantly to the company. Here's a summary of what you will be doing in this job:
Responsible for providing remote first-level technical support to SEAOIL and its affiliated companies, offices, depots, and retails stations, through phone or email. Categorize and record reported queries, requests, or issues, and provide solutions. Direct unresolved issues to the next support level following escalation matrix. Perform ad-hoc and administrative tasks as required.
Success in this role will require you to fulfill the following responsibilities:
1. Acts as the single point of contact for phone calls and emails from end-users regarding IT issues, requests, and queries.
2. Perform first-level remote troubleshooting of IT-related issues (computer hardware, software, network, and other systems) to all end-users of the company and all its affiliates.
3. Install, modify, configure, hardware, software, and peripherals.
4. User and Group account administration and modification (onboarding, offboarding, maintenance, and other requests).
5. Ensures all incidents and service requests are properly categorized and logged in the ticketing system.
6. Ensures ticket SLAs are met and end-users are properly updated.
7. Maintain a high degree of customer service for all support queries and adhere to all service management principles.
8. Direct unresolved issues to the next support level following escalation matrix, whether internal or external.
9. Perform administrative duties, ad-hoc tasks, projects, and other tasks as required.
PREFERRED QUALIFICATIONS FOR THIS ROLE
Bachelor's degree in computer science, information technology, or any related technology course.
Google IT Support Professional, Microsoft Certified Professional (MCP), CompTIA A+, ITIL foundations certified preferred but not required.
Minimum 2 years experience as an IT service desk, technical support analyst, deskside support, IT support staff, or relevant role. Previous IT service desk or call center experience is preferred.
Proficient in Google Workspace administration and apps (Google Docs, Sheets, Drive, and other Google Apps).
Experience working with a hybrid IT environment (on-premise and cloud) and supporting mixed platforms (ie., Windows and macOS).
Strong knowledge of Microsoft-based operating systems and applications with emphasis on Windows 10 and Office 2010.
Familiarity with macOS systems.
Working experience with Active Directory, focusing on User and Group administration.
Fundamental knowledge of infrastructure services such as DHCP, DNS.
Fundamental knowledge of LAN/WAN technologies, including wireless protocols.
Knowledgeable of mobile devices such as Android and iPhone.
Incident Management experience - managing incidents including business expectations and communication.
Ability to handle end-users professionally on all interfaces, and provide prompt service.
Professional written and interpersonal skills.
Able to work with minimal supervision.
Expectations from Candidates:
Candidates who are invited for HR screening will need to undergo and pass an online exam and/or technical exam, and accomplish HR documents, personality tests, and essay exams before proceeding to the HR interview.
Candidates who pass the HR interview would then need to submit soft copies of their available pre-employment requirements, such as the Transcript of Records, Diploma, and NBI clearance. The complete list will be provided by the recruiter.
In the event candidates are hired, they would be required to submit hard copies of all the pre-employment requirements and pass the medical exam and background check before onboarding.
Benefits of Working in the Company:
Office-based positions can enjoy the privilege of working from home during the pandemic
Employees will have the opportunity to be trained by our in-house training team and subject matter experts
Early regularization opportunity
Family-oriented culture
JOIN SEAOIL TODAY.
A company purposefully built over 40 years ago, SEAOIL has become the largest and leading independent fuel company in the Philippines--a success we share with every SEAOILer.
We believe that each one is a partner and a steward of all resources and opportunities entrusted to us. Together, we develop holistic individuals who lead with integrity, humility, and a commitment to responsibly serve others and continuously make things better around them.
Learn and grow with us! Be part of the SEAOIL Philippines, Inc. family today.
Seaoil
Every role in SEAOIL contributes significantly to the company. Here's a summary of what you will be doing in this job:
Responsible for providing remote first-level technical support to SEAOIL and its affiliated companies, offices, depots, and retails stations, through phone or email. Categorize and record reported queries, requests, or issues, and provide solutions. Direct unresolved issues to the next support level following escalation matrix. Perform ad-hoc and administrative tasks as required.
Success in this role will require you to fulfill the following responsibilities:
1. Acts as the single point of contact for phone calls and emails from end-users regarding IT issues, requests, and queries.
2. Perform first-level remote troubleshooting of IT-related issues (computer hardware, software, network, and other systems) to all end-users of the company and all its affiliates.
3. Install, modify, configure, hardware, software, and peripherals.
4. User and Group account administration and modification (onboarding, offboarding, maintenance, and other requests).
5. Ensures all incidents and service requests are properly categorized and logged in the ticketing system.
6. Ensures ticket SLAs are met and end-users are properly updated.
7. Maintain a high degree of customer service for all support queries and adhere to all service management principles.
8. Direct unresolved issues to the next support level following escalation matrix, whether internal or external.
9. Perform administrative duties, ad-hoc tasks, projects, and other tasks as required.
PREFERRED QUALIFICATIONS FOR THIS ROLE
Bachelor's degree in computer science, information technology, or any related technology course.
Google IT Support Professional, Microsoft Certified Professional (MCP), CompTIA A+, ITIL foundations certified preferred but not required.
Minimum 2 years experience as an IT service desk, technical support analyst, deskside support, IT support staff, or relevant role. Previous IT service desk or call center experience is preferred.
Proficient in Google Workspace administration and apps (Google Docs, Sheets, Drive, and other Google Apps).
Experience working with a hybrid IT environment (on-premise and cloud) and supporting mixed platforms (ie., Windows and macOS).
Strong knowledge of Microsoft-based operating systems and applications with emphasis on Windows 10 and Office 2010.
Familiarity with macOS systems.
Working experience with Active Directory, focusing on User and Group administration.
Fundamental knowledge of infrastructure services such as DHCP, DNS.
Fundamental knowledge of LAN/WAN technologies, including wireless protocols.
Knowledgeable of mobile devices such as Android and iPhone.
Incident Management experience - managing incidents including business expectations and communication.
Ability to handle end-users professionally on all interfaces, and provide prompt service.
Professional written and interpersonal skills.
Able to work with minimal supervision.
Expectations from Candidates:
Candidates who are invited for HR screening will need to undergo and pass an online exam and/or technical exam, and accomplish HR documents, personality tests, and essay exams before proceeding to the HR interview.
Candidates who pass the HR interview would then need to submit soft copies of their available pre-employment requirements, such as the Transcript of Records, Diploma, and NBI clearance. The complete list will be provided by the recruiter.
In the event candidates are hired, they would be required to submit hard copies of all the pre-employment requirements and pass the medical exam and background check before onboarding.
Benefits of Working in the Company:
Office-based positions can enjoy the privilege of working from home during the pandemic
Employees will have the opportunity to be trained by our in-house training team and subject matter experts
Early regularization opportunity
Family-oriented culture
JOIN SEAOIL TODAY.
A company purposefully built over 40 years ago, SEAOIL has become the largest and leading independent fuel company in the Philippines--a success we share with every SEAOILer.
We believe that each one is a partner and a steward of all resources and opportunities entrusted to us. Together, we develop holistic individuals who lead with integrity, humility, and a commitment to responsibly serve others and continuously make things better around them.
Learn and grow with us! Be part of the SEAOIL Philippines, Inc. family today.
Seaoil
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Pasig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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