IT Service Desk analyst - cebu city, cebuUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees.
Primary Responsibilities:
Serve as the first point of contact for customers seeking technical assistance via phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Direct unresolved issues to the next level of support personnel
Provide root-cause analysis and provide accurate information on IT products and services
Submit knowledge-based articles for newly identified issues
Record events and problems and their resolution in logs
Identify and suggest possible improvements on procedures
Performs routine or structured work
Responds to routine or standard requests
Uses existing procedures and facts to solve routine problems or conduct routine analyses
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Graduate or completed at least 2 years of Bachelor of Science in IT, Computer Science, Engineering, or relevant field
At least 2 years of proven experience in IT Help Desk or other customer support role
Tech savvy with working knowledge of office or hospital automation products, databases, and remote control
Good understanding of computer systems, mobile devices, network, printers, hardware and software
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Customer oriented and cool-tempered
Basic knowledge of theories, practices and procedures in a function or skill
Willing to depend on others for instruction, guidance or direction
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: IT Service Desk Analyst, Technical Support Analyst, Tech Support, IT Service Desk, IT Help Desk, IT, Customer Support, Hospital Automation, Cebu City, Cebu
UnitedHealth Group

Cebu City, Cebu
Permanent
Full-time