it Operations directorISTA Solutions

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced HEAD OF IT OPERATIONS (DIRECTOR) to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Responsibilities:
Analyze, articulate, implement, and maintain governance components with clarity of authority and responsibilities.
Pursue the company and department roadmaps.
Manage IT-related financial activities in both the business and IT functions, covering budget, cost and benefit management, and prioritization of spending.
Optimally manage supplier and vendor relationships and contracts.
Provide a structured approach to ensure optimal recruitment/acquisition, planning, evaluation, performance management, and development of IT operations staff
Ensure high-quality service support to internal and external customers by managing the support team and implementing support monitoring systems and applications.
Ensure optimal business and operational continuity by implementing the right hardware, network, and software solutions.
Protect enterprise information, and implement the appropriate security policies, processes, and systems
Manage all projects in alignment with enterprise strategy based on sound IT project management approaches.
Initiate, plan, control, and execute projects, and close with a post-implementation review.
Implement technology solutions that enhance the company's industry competitiveness through product and service innovations.
Requirements
Graduate of Computer Science, Computer Engineering, Information Technology, Management of Information Systems, Communications Technology Management, or a similar course.
At least 10 years of experience managing an IT department
At least 2 years of being in a Senior Manager position within IT
Support experience in a BPO / Call Center environment is an advantage
Technical proficiency and hands-on management experience in the following:
ERP (Preferably in Microsoft Dynamics 365 Finance & Supply Chain, Microsoft Dynamics AX, Acumatica)
Software Applications
Network Administration
Systems Administration
Database Administration
Cyber Security
Cloud Administration
Relevant experience in IT Disaster recovery and business continuity
BenefitsCompensation Package: Negotiable
10% night differential
Convertible to Cash Leave Credits
Health Insurance with free dependents*
Annual Performance Appraisal
Our commitment to you
Stong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all-inclusive environment where everyone thrives
ISTA Solutions

Mandaluyong City, Metro Manila
Permanent
Full-time