IT OfficerCIIT College of Arts and Technology

Serve as the focal point for employees and students seeking technical assistance on IT-related systems and services
Ensure proper maintenance and uptime of necessary IT-related hardware and software
Ensure that all support, service requests, and internal tasks are logged and administered using the appropriate service desk software
Take note of trends and best practices for frequently occurring concerns and tasks
Develop simple and technical user manuals for frequently ticketed concerns
Contribute and assist in the creation and improvement of IT policies, procedures, and safety protocols
Assist in IT-related project planning, management and implementation
Extend assistance and expertise during operational emergencies to mitigate impact on the organization's operations
Extend help and provide necessary IT-related information to other members of the IT team as needed
Create bi-monthly ticket reports as requested by the IT Manager
Graduate of Information Technology or any other related technical degree program
At least 2 - 3 years of end-to-end experience in a IT helpdesk and customer support role
Strong experience and knowledge Operating Systems, Network Infrastructures, Software Installation and Hardware Management
Strong problem solving, hardware trouble shooting and analytical skills
Strong customer service and service orientation skills
Familiarity in working with working, navigating and managing cloud-based systems
Familiarity in school systems and school operations
Excellent command of the English Language (both written and verbal)
Amenable to work on a shifting schedule
Free Lunch or Snacks
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice IT and Software Education and Training 1 opening Bachelor's degree graduate
CIIT College of Arts and TechnologyWant to help make a difference?CIIT seeks to revolutionize Philippine education by putting industry-based + student-centered learning + affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals, a team with a shared desire to innovate in the education space, and non-traditional management that is committed to pushing boundaries in order to close the skill gap between education and industry. Help us in building the future of Philippine Education.
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time