It Helpdesk SupportIntegrated Computer Systems, Inc.

Responsibilities:
• Resolution of customers' technical problems over the phone and proper endorsement of the service to the concerned Service Center or other departments in ICS.
• Updates the Autotask accurately, daily, and regularly detailing specifics of his assignments and other pertinent reports as may be required.
• Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Timely and accurate feedback to customers.
• Escalates concerns and issues as necessary to the Service Center Manager and client.
Qualifications:
• Graduate of Computer Engineering, Information Technology, or other related discipline
• At least 1 year of experience in Computer Hardware Maintenance and basic network troubleshooting.
• Has the ability to maintain a strong and positive customer service attitude and execute techniques to deliver high-quality service in meeting customer needs.
• Has the ability to communicate effectively over the telephone by using appropriate etiquette, courtesy, and voice dynamics
• Understanding the features, advantages, benefits, and limitations of given products and services.
Summary of role requirements:
Looking for candidates available to work on weekdays
1 year of relevant work experience required for this role
Working rights required for this role