IT Helpdesk specialistAXIS ONLINE VENTURES INC.

JOB DESCRIPTION
Job Description
Qualifications: 
College / Bachelor’s Degree
Preferably with 3+ years of Helpdesk working experience.
Technical proficiency and troubleshooting skills
Experience in e-mail systems, Office application suite, Operating Systems, and Collaboration tools
Supporting and troubleshooting PCs, monitors, printers, local area, and VPN network connectivity, etc.
Responsibilities:
Respond to and/or be available to receive requests from the user community pertaining to questions or problems relating to computer and other IT hardware or software applications.
Be involved with IT Accounts Processing for on/off boarding, procurement, etc. by either actively handling requests or supporting the team during these activities.
Through various informational repositories, research,, and training; acquire and maintain current knowledge of the client’s IT environment, application, support policies/processes, service disruptions, and IT projects to provide accurate information and solutions to customers
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Computer Science/Information Technology
Specialization
IT - Software
programming, IT