IT Helpdesk engineerZalora

THE ICONIC is a truly unique brand. We entered the market in 2011 with the vision of defining the future of fashion retail. Since then we have created a brand known throughout Australia by connecting 20-35yr old shoppers with the best fashion and sports product through the most inspiring and rewarding shopping experience.
THE ICONIC stands for benchmark-setting experiences (3HR delivery, access to over 700 top brands, market-leading shopping app), for impassioned communities (connecting Australians fashion and sports lovers through digital innovation), and for our love of the newest in fashion from our 700+ leading local and international brands. We want to inspire Australians and New Zealanders to constantly explore new sides of their identity, and have a whole lot of fun doing it.
"We Dream Big" - "You will challenge the status quo, bringing passion, innovation and creativity to the wider ICONIC team.
"We Are True to our Customers" - you will be inherently passionate about customer impact, both external and internal customers, and will constantly challenge yourself and the team to deliver more customer value
"We Get Things Done" - you do not want to work in a cumbersome organisation, you want to work in an agile high-growth company. You lead with the right balance of planning and pragmatism.
"We are Stronger Together" - You will be part of an experienced team working collaboratively to inspire the broader organisation towards a united vision.
About the Tech Department
At THE ICONIC Tech Team, innovation drives us; we believe that innovation should not be sitting in a silo team but rather be part of everything we deliver. Every person in the tech team has a voice and our best outcomes are achieved through collaboration in whiteboard sessions. All our teams are cross-functional, mission-driven and they are able to iterate from inception to production without being blocked or having to ask permission from other teams. We love to move fast and validate learning using data!
Everyone in the tech team is aware of the importance of having a psychologically safe environment where people are allowed and even encouraged to fail often. We have the structure in place to allow everyone in tech to deploy new risky ideas with minimal collateral damage. We believe that our customers benefit more if we move fast, even if that means breaking a couple of things along the way.
You can solve problems at scale. Our systems handle a massive amount of traffic, with more than 5 million customers visiting us each month. On the architecture side of things this means that we constantly need to solve exciting and interesting scalability problems.
Responsibilities:
You will be working in an agile environment on enterprise-level, high-quality software to support THE ICONIC as a leader in the online retail space.
Provide IT helpdesk and application support for employees using ticketing software
Delve into and support issues for the various internal and external systems at use at THE ICONIC
Log incidents/service requests into the ticketing system and escalate third line issues to the appropriate engineering team as required.
Provide remote support when required to remote control the end users machine to help diagnose or fix the problem.
General maintenance and administration of hardware, software and operating systems.
Requirements:
Excellent written and oral communication skills
2+ years experience in a similar role
2+ years experience working with a Help Desk Ticketing System
2+ years working with PC and Apple products including: Windows 10, Office 2007-2010, Office 365, Mac OSX, Apple iOS and Android devices.
2+ years GSuite support experience
Work independently and able to follow instructions from Senior IT Technicians
Create & maintain support tickets and documentation in order to assist staff in quick resolution of incidents and service requests
Good fundamental networking knowledge
Initiative and enthusiasm and the ability to identify and prioritise issues and provide appropriate resolutions
Meticulous with an eye for detail
A practical quick learner who is open to new challenges
Growth mind-set, we never stop learning!
Experience with the following a plus
Tertiary qualifications in Information Technology
Solid networking experience
The ZALORA Story
ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia's leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA's localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
Zalora

Muntinlupa City, Metro Manila
Permanent
Full-time