IT Helpdesk coordinatorEPTA Refrigeration Philippines, Inc
Workplace: Cavite, MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 19/10/2025
Deadline: 18/10/2023
Job Description
Experience: 4 years minimum hands-on experience as Senior L2 or Junior L3 support on a Global shared services environment for systems and infrastructure based on an ITIL framework.
Education: Graduate of BS Computer Engineering or any IT related degree. IT certifications:
ITIL, OS, VMs, Network, Cloud
Job Description
Be the main point of contact between the local, APAC, global customers, and the ICT Organization. Understand the business needs and collaborate with other ICT Teams to define and implement suitable solutions. Provide the customers with ICT support to ensure the business continuity and efficiency.
Key Responsibilities
Ensure customers & business efficiency and satisfaction by providing ICT support excellence.
Guarantee the ICT services continuity by collaborating with APAC and Global Digital & IT Shared Services Team.
Support and be part of Project Teams for application, solution and service rollouts, process changes, knowledge base enhancements / changes.
Support the APAC ICT Manager for continuous improvement opportunities and knowledge transfer of new application, solutions, or services.
Ensure that KPIs properly monitored and accomplish the target service level agreement.
Capable to manage the communication and the relationship with Epta VIP and End Users
Technical Skills:
Workplace Management (more than 5 years of experience)
MS Windows OS (8, 10, 11)
MS Office 365 Apps
MS SharePoint/OneDrive
Adobe/Autodesk Products (install/configure)
General desktop applications (install/configure/troubleshoot)
Server & Infrastructure troubleshooting (more than 3 years of experience)
MS Office 365 Admin Console (Azure AD, ecc)
MS Exchange on Prem/online (mailbox management)
MS Active Directory
MS Windows Server (File Sharing, Print Services, DHCP, IIS)
Infrastructure - Physical Servers
Infrastructure - Virtual Servers
Database (SQL, Access, etc.) access management
Networking troubleshooting (more than 3 years of experience)
Networking - LAN / Wi-Fi (troubleshooting)
Networking - VPN (troubleshooting)
Networking - WAN (troubleshooting)
Experience
Professional experience in the role or similar: > minimum of 5 years
English knowledge: Competent (written & spoken)
Experience: 4 years minimum hands-on experience as Senior L2 or Junior L3 support on a Global shared services environment for systems and infrastructure based on an ITIL framework.
Education: Graduate of BS Computer Engineering or any IT related degree. IT certifications:
ITIL, OS, VMs, Network, Cloud
Job Description
Be the main point of contact between the local, APAC, global customers, and the ICT Organization. Understand the business needs and collaborate with other ICT Teams to define and implement suitable solutions. Provide the customers with ICT support to ensure the business continuity and efficiency.
Key Responsibilities
Ensure customers & business efficiency and satisfaction by providing ICT support excellence.
Guarantee the ICT services continuity by collaborating with APAC and Global Digital & IT Shared Services Team.
Support and be part of Project Teams for application, solution and service rollouts, process changes, knowledge base enhancements / changes.
Support the APAC ICT Manager for continuous improvement opportunities and knowledge transfer of new application, solutions, or services.
Ensure that KPIs properly monitored and accomplish the target service level agreement.
Capable to manage the communication and the relationship with Epta VIP and End Users
Technical Skills:
Workplace Management (more than 5 years of experience)
MS Windows OS (8, 10, 11)
MS Office 365 Apps
MS SharePoint/OneDrive
Adobe/Autodesk Products (install/configure)
General desktop applications (install/configure/troubleshoot)
Server & Infrastructure troubleshooting (more than 3 years of experience)
MS Office 365 Admin Console (Azure AD, ecc)
MS Exchange on Prem/online (mailbox management)
MS Active Directory
MS Windows Server (File Sharing, Print Services, DHCP, IIS)
Infrastructure - Physical Servers
Infrastructure - Virtual Servers
Database (SQL, Access, etc.) access management
Networking troubleshooting (more than 3 years of experience)
Networking - LAN / Wi-Fi (troubleshooting)
Networking - VPN (troubleshooting)
Networking - WAN (troubleshooting)
Experience
Professional experience in the role or similar: > minimum of 5 years
English knowledge: Competent (written & spoken)
Submit profile
EPTA Refrigeration Philippines, Inc
About the company
EPTA Refrigeration Philippines, Inc jobs
Muntinlupa, Metro Manila
Position IT Helpdesk coordinator recruited by the company EPTA Refrigeration Philippines, Inc at Cavite, MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on IT Helpdesk Coordinator or EPTA Refrigeration Philippines, Inc company in the links above
About the company
EPTA Refrigeration Philippines, Inc jobs
Muntinlupa, Metro Manila