IT Helpdesk AdministratorCape East Philippines, Inc

Posted on 17 September 2020
Essential Duties and Responsibilities include but not limited to:
Initial point of contact for all IT related support request, providing first contact triage, diagnosis and resolution
Maintain polite and courteous relations with end users and vendor support at all times
Strive to excel by meeting or exceeding the SLA
Job logging and recording all calls and related activity
Troubleshoot and resolve issues over the phone via remote support
Control access to network resources(User accounts, Email, File Sharing, Printing)
Software installation (Build and rebuild computers to SOE), provides configuration and Maintenance support on workstations
Provide training for users as necessary
Provide telephony support to end users (Blackberry, Windows Phone, Data cards, VOIP)
Follow, create, validate and improve process and work instructions
Travel to sites as required
Updates job knowledge by keeping current with financial regulations and accepted practices; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Manage licensing and Asset lifecycle requirements and perform regular audit Reports for Management to ensure legal compliance.
Manage the lifecycle and perform periodical audits of hardware.
Responsible for assisting with procurement activities and coordinating with regional team where applicable.
Working closely with Group Technicians and Managers who are responsible for their local infrastructure environment.
Adheres to the Health, Safety and Environment standards of the company (Golden rules)
Performs other related duties as required.
Requirements
Minimum Qualifications:
Relevant College degree
At least 3 years relevant experience in a similar role supporting within an enterprise environment (Preferred but not essential)
An overview of ITIL process and procedure (Preferred but not essential)
Customer service experience is a must
Excellent written and oral communication skills with strong client focus including the ability to liaise with technical and non-technical staff at all levels.
Active Directory/ Exchange experience
Knowledge of Server systems, networking systems and PC and software troubleshooting
Microsoft Product suite (Windows 10, 7, Office 365), hardware, desktops, laptops and peripherals knowledge
Mobile management Knowledge and experience
Ability to follow policies and procedures
Self- motivated and strong time management skills and an ability to work to deadlines;
Excellent analytical, problem resolution and research skills
Attention to detail and high level of accuracy
Great team player, and an ability to work in a team with minimal supervision
Ability to adapt skills and knowledge to new situations
Available to work on weekends and occasionally after ordinary business hours
Must have the ability to communicate effectively with both technical and non-technical staff in a multi-cultural environment.
Shall be capable of working under pressure whilst maintaining the ability to plan & coordinate
Applies common sense understanding to carry out detailed but uninvolved written or oral instructions.
Skills / Software
microsoft productsCustomer ServiceCommunications
Working Location
6/F iHub 1 Northgate Cyberzone Filinvest Corporate City Alabang, Muntinlupa City, Philippines
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Job Description
Bossjob

Muntinlupa City, Metro Manila
₱30,000-40,000 per month
Permanent
Full-time