it ExecutiveTÜV Süd

Job Description:
Aufgabe
The IT Executive provides technical assistance to computer users within the organization. He/she is responsible in answering questions or resolving IT related concerns of the employees. He/she provides assistance concerning the use of computer hardware and software, including but not limited to printing, installation, word processing, electronic mail, operating systems as well as network related concerns.
Key Responsibilities:
- Oversees the daily performance of IT systems and networks of the organization
- Provides support, troubleshoot and resolve IT problems encountered by users: network, PC Client, systems, applications, printers, hardware and other services as necessary
- Attends to helpdesk calls, voice mails and emails and provide support to users.
- Assists to standardize and enforce Software & licenses, ensuing compliance with TÜV SÜD Standard software and Clients
- Establishes and reviews computer operation processes and procedures; performs computer operations that include access control, data backup and security patches.
- Maintains and enforces corporate IT policies on access control, email, internet access, anti-virus and security
- Supports VoIP, MS TEAMS, Video conferencing & Audio conferencing
- Assists in reporting concerns regarding web-based applications available in the TUV SUD Group, such as Front-end SAP, SharePoint, etc.
- Liaises with computer suppliers on the maintenance and the purchase of computer software and hardware and ensure that they comply with TÜV SÜD Standards
- Coordinates and manages servicing including disposal and repairs of hardware, software, or peripheral equipment, following design or installation specifications
- Understands the issues involved with administering and maintaining corporate WAN and infrastructure, including network connectivity, internet access, email, etc.
- Sets up equipment for employees' use, performing or ensuring proper installation of cables, operating systems or appropriate software
- Assists with the administration and maintenance of the telephone system, including PABX Systems
- Assists with the creation of new hire telephone and voicemail extensions, routing extensions to appropriate locations and updating information as Innovator seating assignments change
- Creates Active Directory (AD) accounts and requests email mailbox for new users
- Liaises with mobile service providers and manages issuance of mobile phone devices to users
- Conducts orientation to incoming employees regarding IT related matters
- Promotes responsible usage and care of corporate equipment
Key Requirements:
- Degree in Computer Science, Computer Applications, Computer Engineering, Information Technology, Electronics and Communications Engineering or equivalent
- Working experience in helpdesk support or related roles
- Possesses knowledge and experience in Microsoft Active Directory, DNS, DHCP, Anti-virus, SSL VPN, Remote access, Service Desk ticketing system, Microsoft Window 10, Microsoft 365 suite and SharePoint etc., Network Cabling and PABX
- Knowledgeable in Network Administration; MS Office proficient; Basic troubleshooting;
- With good analytical, interpersonal, communication and problem solving skills;
- Must be a proactive team player but with the ability to work independently in challenging projects and timelines
Qualifikation
Required Experience:
Professionals 3 - 5 years of experience
TÜV Süd

Pasig City, Metro Manila
Permanent
Full-time