IT EngineerOdfjell Drilling

IT Engineer
Employment Type: Permanent Employee
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Odfjell Drilling Philippines is looking for an IT Engineer who is motivated, dyanamic and engaged to facilitate and contribute to the Company's growth in servicing Global Helpdesk Support on a 24/7 operations.
DUTIES AND RESPONSIBILITIES
General IT and Desktop Support
Act as a point of contact for phone calls, chat, helpdesk portal and emails from users regarding IT issues and queries
Responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment
Logs and tracks incident/service requests from identification through resolution. Documents resolutions and update knowledge database
Troubleshoot, diagnose and resolve technical issues surrounding Windows Operating System, Citrix Environment, MS Office products, E-mails, internet connections, TCI/IP configuration and printers
Provide remote desktop support and perform other activities based on SOPs
Administer and provide User account provisioning
Asset Management
Perform PC maintenance upgrades and configurations
Runs diagnostic programs, isolates problem, determines and implements solution
Participate and coordinate implementation of new IT infrastructure
IT and Security Awareness
Provide training and technical support for users with varying levels of IT knowledge or competence
Report IT security threats and incidents to IT Head Office, and ensure that knowledge about threats and incidents are shared with all within IT
Act in accordance with the expectation that being in an IT department requires extra awareness to IT Security threats, e.g., phishing emails, CEO scams, ransomware and other digital attacks
Comply to Odfjell Drilling procedures within security and IT security, including internal IT guidelines
Perform other related tasks that may be required from time to time
QUALIFICATIONS
Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
At least three (3) years of working experience in the related field is required for this position
Experience in Shared Services and Multicultural Environment is an advantage
Strong customer service, problem solving and collaboration abilities
Willing to work in 24/7 operations
SKILLS
In-depth knowledge in Windows Server 2003/2008/2012/2012 R2, Active Directory, GPOs, DNS, DHCP, TCP/IP, SMTP, File and Print Server
Advances knowledge in Windows Operating Systems (Windows 7/10) and MS Office 2016/2013/2010/2007 (Word, Excel, Outlook, Powerpoint, Visio)
Experience in troubleshooting hardware, software, and network issues on Windows workstations and laptops
Knowledge in Exchange Server 2007/2010/2013, Lync Server, Citrix Environment, and Engineering Applications (Autodesk Applications, Microstation, Solidworks, Orcaflex, MathCad and Proarc)
Has the ability to work independently as well as in cross functional team
Structured, accurate, systematic and committed to deliver within deadline
Ability to take initiative and make recommending decisions
Has excellent communication skills
Follow us on:
Odfjell Drilling group has defined five core values in order to describe our basis for business operation and decision making. These values describe our managers and personnel's competence and personality:
COMMITTTED - SAFETY CONSCIOUS - CREATIVE - COMPETENT - RESULT ORIENTED
The Company emphazises in its recruitment policy to build teams with a diversified group of people, with regards to age, sex and cultural background.
Odfjell Drilling

Makati City, Metro Manila
Permanent
Full-time