IT AssistantStarconcord Inc

Job description
Perform daily I.T. technical support to end users
Setup, install and maintain Company hardware and software (workstations and necessary peripheral devices (network switch, printers etc.)
Maintain and update the hardware, software inventory and I.T. equipment house-keeping
Troubleshoot and resolve any IT related issues
Basic knowledge in Windows server, Email server and client, PC, NAS, LAN / WAN and inter-networking equipment
Perform Windows, system setup and backup, software installation, patch upgrade, system monitoring and health checks.
Respond to investigate IT issues and provide solution in timely manner to be ready for reporting to supervisor.
Prepare technical documentation and reports including but not limited to manuals, test guides, project plans and work breakdowns
Work with Headquarter (HQ) I.T. or I.T. vendors for hardware/software support or deployment
Other Ad-hoc assignments as assigned by Supervisor (if emergency)
Qualification
- High school or Bachelor degree holder in computing and networking
- At least 2 years or above I.T. working experience
- A certificate holder of MTA (Microsoft Technology Associate (MTA) certification ) - I.T. Pro Exams (Windows Server Administrations, Networking and Security Fundamentals) or above is a preferable advantage
Job requirements
Strong of diagnostic and problem solving skills
Self-motivated, dynamics, enthusiastic, detail-minded, and responsible
Understanding of common network protocols.
Familiarity with common security concepts
Good in Microsoft Word, Microsoft Excel and Microsoft Power Point
Good in Email troubleshooting experience (IBM Domino / IBM Notes is a preferable advantage)
Good command in both written and spoken (English and Vietnamese) and presentation skills
atleast can do IT function