IT Administrator - alabang ( j001034)outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
Company Background / Overview
We are a small and growing team in Australia with a multinational footprint of 44+, so it is busy and at times and there can be pressure. We have found across the business that we all need the ability to be organized, focused, client centric, with a pragmatic approach, as well as having a good sense of humor.
Industry: IT Managed Services
Type: Managed Services provider
Founded: 2013
Specialties: Cloud Support and architecture
Job Description
You will be main point of contact for supporting the team with admin tasks
service desk administration, including assistance with the dispatch management of tickets, companies and contacts within systems.
Management of the RMA process for client hardware returns.
Updating documentation as required, quick reference guides, support documentation, asset registers and processes.
Provide ongoing admin support to sales, procurement, operations and management teams.
Ability manage time and competing priorities, managing competing deadlines with minimal supervision.
Capacity to think outside the box with a proactive 'can do' attitude.
Daily activities
Create and update documentation, guides, and processes
Create ticket templates within ConnectWise
Assist with ticket management, including dispatch, QA and sign off
Assist with creation of dashboards and reports
Create and run daily/weekly/monthly reporting
Aid the sales team by getting pricing from vendors and setting up quotes
Data entry across multiple systems
Support the local team in the RMA process
Collaborate with required stakeholders in the end to end procurement process
Working hours
10AM to 7PM Sydney time, Monday to Friday, excluding Philippines public holidays (7AM to 4PM Manila time)
Qualifications
Previous experience working with a Managed Services Provider (MSP)
Basic IT knowledge of hardware and software
Excellent written and verbal communication
Intermediate experience with Microsoft Office suite of products
Speedy and accurate data entry (60 WPM)
Additional Information
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
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Muntinlupa City, Metro Manila
Permanent
Full-time