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ise solutions SupportTrends Group, Inc.

Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 23/09/2022
Deadline: 23/10/2022
Is responsible for working with customers in providing remote and onsite operational support for customers.
Provide security pre- and post-sales support.
Opportunity for an aspiring IT professional that wants to make an immediate impact on the deployment and maintenance of the following technology:
Security Orchestrator, Automation and Response
Security Information and Event Management
Privilege Access Management
Web Application Firewall
Antivirus
Endpoint Detection and response
Other Security Solutions used on security services
Duties and Responsibilities
Assists with complex projects and assumes ongoing support of security operations
Solution Architect (Solution Designing & Integration Activities)
Manage resolution, Incident, and Service Request Tickets in accordance with the MICTS Policies and Processes.
Ensure that the appropriate escalation processes are followed in a timely manner, ensuring that high Severity/Priority incidents are managed according to standards
Oversee customer implementations, and integration. Become main point of contract for client's technical issues
Conduct presentations, simulation, proof-of-concept, implementation, and support to client of assigned product as needed
Standard Preventive Maintenance
Documentation
Other related duties to support the Managed ICT Services - Security function.
Qualifications
A. Minimum Education
Bachelor's degree in Information Systems, Information Technology (IT), Computer Science, Engineering, or other technical / IT field and / or at least 2+ years of relevant experience
B. Minimum Experience/Training
At least 1 year of working experience in the field of IT * Hands-on experience in network troubleshooting, security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc.
Knowledgeable in cloud platforms and integration.
Comfortable working on computer networking, information security, and the understanding of security threats based on different scenarios.
Preferably but not required training and certification:
ITIL Foundation
CompTIA Security+
CompTIA Network+
CompTIA Linux+
CompTIA CEH
CCSP
CompTIA CySA+
Equivalent certifications related to network and security.
C. Competency
Must work well under pressure * Must have good interpersonal skills
Excellent time management skills. He or she should be able to prioritize work based on the situation at hand to meet targets and deadlines
Must be detail-oriented
Must be proactive when identifying potential issues
Must show strong customer management skills
Must be a Team player
Proactively driven and goal-oriented
Working Conditions
Work Schedule
Monday to Friday (8:30AM to 6:00PM; Manila Time) - Regular Working Hours
Work Setup
Trafalgar, Makati
On-site (if needed or requested by clients)
Entry Level / Junior, Apprentice IT and Software Information Technology / IT 2 openings Bachelor's degree graduate
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world's biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. The time has come to explore the possibilities in ICT and beyond.Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.
Kalibrr

Other Info

Makati City, Metro Manila
Permanent
Full-time

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Trends Group, Inc.

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Trends Group, Inc. jobs

Manila, Metro Manila

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Trends Group, Inc. jobs

Manila, Metro Manila

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