ip NOC EngineerHKT Teleservices Philippines Inc.

IP NOC Engineer » Full-time
» Pasig
» •
» Posted on April 28, 2022
» •
» Apply job
Description:
tasks and Responsibilities
» Perform 7x24x365 round-the-clock front-line tasks in Network / Service Operations Center
» Investigate network trunks and customer circuit alarms generated from the Network Management and Surveillance Alarm Monitoring Systems for IP Network
» Support first-line maintenance and fault diagnostic on network equipment faults and coordinate with the IP Engineering team to arrange faulty equipment replacement
» Troubleshoot customer-reported circuit faults; carry out diagnosis and testing for fault isolation
» Ensure customer service reports and inquiries are managed promptly and provide periodical responses.
» Run the appropriate tests for circuit fault findings and verify performance
» Communicate with carriers and service partners, internal and external parties to drive for fast fault fixing and service restoration
» Update respective parties on the fault progress and take necessary action and escalation according to the predefined timeframe by the NOC Management team
» Record down the remedy actions taken in the course of fault management, the timeline of progress, and reasons for outages in the ticketing system
» Conduct network and service reviews to drive performance improvement
» Carry out Network / Service Operation Center routine jobs as per laid down procedures and work instructions from the NOC Manager
» Comply and act in conformity with Network Operation Center information security policy and company internal policies on Personal Data Privacy
» Support Customer Operation/Change Request that coordinates with a related party to conduct the customer request and provide promptly and periodically responses.
» Other related tasks as assigned
Requirements:
The prosperous candidate must have:
» High Certificate / Degree holder or above in Electronics/Information Technology Engineering; OR
» 1 - 3 years of direct telecom, networking or Internet Service Provider practice (strong technical education/training/aptitude will be considered in lieu of work practice)
» CCNA passer or other advanced technical/networking certifications
» Above-average technical expertise accompanied by excellent troubleshooting expertise
» Basic expertise of T1/T3, E1/E3, STM1 to STM16/ OC03 to OC192 / OTU4, TCP/IP, BGP, VPN, MPLS, routing/switching is desired
» Proficient with standard network systems and software, i.e. NMS, Visio, Remedy, NetCool.
» Good oral/written communications expertise (clarity and conciseness)
» Customer-oriented, good initiative, self-motivated, and able to work under pressure
» Proactive/self-starter, able to follow direction, processes, and procedures
» Detail-oriented and organized with the flexibility to manage multiple priorities effectively
» Analytical problem-solving expertise, with an capability to get to the root cause quickly
» Strong customer service orientation
income: ?30000 - ?45000
Address: Union Bank Plaza Building ,Meralco Avenue, Ortigas Center, Pasig City
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HKT Teleservices Philippines Inc. HKT Teleservices is a world-class global contact centers and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by state-of-the-art technologies, world-class management practices, and operational processes, contacts customers in languages that make up over half the world's population. Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Leading local and Fortune 500 companies have aligned with our network of multi-channel contact centers all over Hong Kong, mainland China (Shanghai, Beijing, Guangzhou, Chongqing, Shenzhen), the Philippines, United States, Panama, and the UK to meet today's challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness. Our Values All of our people, processes, and systems are designed to support your most important assets - your brand and your customers. We strive continuously for an environment where the outcome of every interaction is a positive customer practice. Our core values guide and inspire how we operate. Agility - We are flexible, embrace change and make things possible. Integrity - We are trustworthy and act with respect and honesty. Innovative - We are eager to invent, create and improve. Premium Quality - We make every customer interaction count and are focused on driving results. Interactive Customer Engagement Solutions - We focus on customer practice management. We deliver innovative, value-driven customer service solutions across all our contact centers.
Worksvianet

Pasig City, Metro Manila
Permanent
Full-time