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int une specialist, leadTASQ Staffing Solutions

Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 06/08/2022
Deadline: 06/09/2022

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Job Category: Systems Administration
Position Type: Full Time
Currently WFH this year and Hybrid depends
Details:
Supervision of the team(s) to ensure compliance of performance management targets and customer satisfaction.
Ensure all incidents/inquiries are processed and resolved or sent to appropriate next level agency in a speedy and effective manner.
Point of escalation for other entities for the implementation of the solution to the customer problem within the defined periods.
To provide hands on support for critical incidents or if demand exceeds team resources available
Rich working experience on cloud technologies (private, hybrid & public clouds)
To build and maintain effective relationship with Service management and corresponding Stefanini Enterprise Service counterparts.
Development of team to ensure skills levels match both current and future operational and customer requirements.
Schedule staff training, leave requests, duty rosters, and overall workforce planning requirements.
Implementation of the required strategies to ensure ongoing high levels of Customer Satisfaction through regular reviews, defined ownership and continuous service improvement.
Ensure adherence to company procedures to assure call quality, customer satisfaction and restoration of customer service as soon as possible
Review of all necessary reporting to ensure operational, SLA and customer support targets are met.
Designing Implementation and Administration of compute infrastructure
Conduct & successfully complete UAT sign-off of the assigned projects.
Conduct training / knowledge transfer session to the internal support teams.
Perform / Participate in POC / Staging for complex infrastructure solutions or projects.
Prepare RCA for critical/major incidents
Support technical teams and operations manager ensuring SLAs are achieved
Coordination with Third parties, Vendors and suppliers for fault resolution.
Daily review of primary KPI reporting, review of MTTR, Status & Escalation completions, internal fix percentages and to complete root cause investigation when outside of objective. Feedback to departmental management on actions to improve.
Deputize for senior departmental management in their absence.
Represent the Service desk at required customer meetings and service reviews.
Undertake any other reasonable task as requested by departmental management.
Disaster recovery implementation and planning
Designs, reviews, analyzes, evaluates, and maintains customer infrastructure services
Job Requirements Details:
Modern Device Management:
Windows Autopilot
Hybrid and Azure AD join
CMG and Co-Management
Intune/Azure AD - User Management:
On boarding of new users.
Assigning User Licenses to users for endpoint configuration.
Create, edit or delete Azure Active Directory (AAD) User and Device groups.
Intune/AAD - Application Creation and Deployment/Assignment
Upload and Configure LOB applications (Windows, iOS and Android).
Upload and Configure OEM Store applications (Microsoft, Apple and Google).
Deploy LOB applications to endpoints.
Deploy OEM Store applications to endpoints.
Deploy LOB/Store applications to group of users (AAD user groups).
Monitor application deployment status.
Intune - Service Administration
Assignment of subscriptions and licenses to users.
Apple APN cert Management (renewal)
Android for Work (Google), Apple Business Manager (Apple), Autopilot (Microsoft).
Device settings configuration to enable Azure AD join (for Windows 10 devices)
MDM auto enrollment configurations (for Windows 10 devices)
Reporting.
Intune - Mobile Application Management
LOB Applications Wrapping.
App protection policies configuration on managed applications.
Conditional Access.
Intune - Device/Profile Management
Create, Maintain, Update, Deploy and Delete policies
Configuration policies like Device restrictions, Enterprise Wi-Fi profile, domain join profile etc.
Compliance Policies
iOS, Android and Windows.
Device Life Cycle
Enrollment process of endpoints (iOS, Windows 10 and Android).
Retire and Wipe Devices.
AAD/Intune - Conditional Access
Create, Maintain, Update, Deploy and Delete Conditional Access policies
CA for Windows, Android, iOS, MacOS.
TASQ Staffing Solutions

Other Info

Pasay City, Metro Manila
Permanent
Full-time

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TASQ Staffing Solutions

About the company

TASQ Staffing Solutions jobs

Unit 501 Cattleya Condominium, Salcedo St. 235, Legazpi Village, Makati City


Position int une specialist, lead recruited by the company TASQ Staffing Solutions at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on InTune Specialist, Lead or TASQ Staffing Solutions company in the links above

About the company

TASQ Staffing Solutions jobs

Unit 501 Cattleya Condominium, Salcedo St. 235, Legazpi Village, Makati City

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