Internal AuditorTala

Tala is seeking an Internal Auditor to support Tala's compliance infrastructure through monitoring policies and procedures, helping to implement and enforce internal controls and provide regular reporting to the company's Compliance group. This is a key role in Tala's consumer compliance program and supports other regulatory initiatives. Responsible for monitoring and testing various aspects of the company's operations including (i) auditing payments, adjustments, account revisions, (ii) ensuring complaints are investigated, (iii) reviewing suspicious activity, (iv) supporting any required AML auditing and reporting* and (v) other reviews as defined by the global compliance team.
Tala is a world leader in providing direct loans and financial services in emerging markets. We are a global team with diverse backgrounds who are singularly focused on using technology, data, and a customer-centric approach to meet the financial needs of the 2+ billion people of the emerging global middle class.
Great candidates will have extensive knowledge of Tala's products and services, as well as the local landscape. You can and will roll up your sleeves to solve problems. You have a deep sense of accountability for (and demonstrated experience delivering) results. You work well with little supervision and have a high level of integrity. You are comfortable producing a high level of detailed and accurate documentation and reporting. Your teams and colleagues would describe you as an excellent communicator and decision-maker, strong attention to detail, highly ethical, collaborative problem solver, and highly accountable.
This role will work closely with our local legal team, external vendors and internal teams.
Responsibilities (includes internal and external partners):
Monitoring of customer complaint tracking, resolution, and reporting. Ability to identify trends and help the team resolve immediately. Design reviews of gaps accordingly. Ensuring adherence to Global Complaints Policy.
Day to day ownership of required internal compliance audits including data privacy, payments, adjustments, demographic changes, collection practices, and policy adherence.
Monitor and conduct compliance training.
Calibration of acceptable practices as monitored by QA.
Periodic vendor compliance audits both remotely and on-site.
Periodic regulatory audits, as directed by counsel.
Oversight of fraudulent card activity, detection, and prevention*.
Account level audits both internally, and external partners.
Access control validations.
Due diligence for new and proposed Tier 1 vendors.
Any and all internal checks designated by the Legal team.
Utilize and help develop reports in Looker or other sources to facilitate ongoing controls and monitoring.
Prepare reports by collecting, analyzing, and summarizing information.
May assist in related policy and procedure creation.
Participate or help to facilitate on-site audits of external partners and internal teams.
Other related duties as assigned.
Anti money laundering checks*
indicates tasks that may not be performed in every country
Knowledge of our products and services as well as the ability to understand operational processes.
Recent experience in a leadership or QA capacity at Tala or equivalent lender
At least 2 years of banking or Fintech experience. Collections, customer experience, or call quality experience preferred.
Proficient in Microsoft Office and Google products.
Strong analytical and communication skills.
Strong attention to detail and highly organized.
Appropriate level of assertiveness and maturity.
Ability to work independently.
Ability to collaborate with key stakeholders, including Local Counsel.
Superior judgment and rigor in relation to problem solving and appropriate escalation of issues.
Demonstrated ability to work efficiently and independently, prioritize workflow, meet demanding deadlines, and manage multi-faceted projects in a fast-moving environment.
Proficient in English.
Empathy.
Willingness to work across time zones globally.
Preferred Qualifications:
Supervisory experience
Experience working in a startup environment.
Experience in audit.
We strongly believe that inclusion fosters innovation and we're proud to have a diverse team with a wide variety of backgrounds and experiences. We focus on hiring talented people regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About Tala
Tala is a mission-driven mobile technology and data science company that's opening up financial access for underserved people globally. Tala's smartphone app uses alternative data to deliver instant credit and help customers build their financial identities. Unlike traditional credit scoring,
Tala's proprietary underwriting models draw on thousands of mobile data points including network diversity, social connectedness, geographic patterns, and financial transactions to score customers in real time, without a need for formal credit history. Tala is headquartered in Santa Monica with additional offices in Nairobi and Manila.
Tala is backed by IVP, Ribbit Capital, Lowercase Capital, Data Collective, Collaborative Fund and other leading venture and impact investors. In 2016, Fast Company ranked Tala as one of its top 10 companies in Money, and in 2019 Forbes named Tala as one of the top 50 FinTech companies in the world. Additionally, Tala's work has been highlighted by Forbes, the New York Times, the Financial Times, the Wall Street Journal, TED, and Wired, among others. Tala is headquartered in Los Angeles with additional offices in Nairobi, Mexico City, Bangalore, and Manila.
Work from Home
Flexitime
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Free Lunch or Snacks
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Associate / Supervisor Legal Financial Services 1 opening Bachelor's degree graduate
Tala is a mission-driven, mobile technology and data science company that's opening up financial access for underserved people globally. Tala's smartphone app uses alternative data to deliver instant credit and help customers build their financial identities. Unlike traditional credit scoring, Tala's proprietary underwriting models draw on thousands of mobile data points including network diversity, social connectedness, geographic patterns, and financial transactions to score customers in real time, without a need for formal credit history. Tala is headquartered in Santa Monica with additional offices in Nairobi and Manila.Tala, formerly known as InVenture, is backed by IVP, Ribbit Capital, Lowercase Capital, Data Collective, Collaborative Fund and other leading venture and impact investors. In 2016, Fast Company ranked Tala as one of its top 10 companies in Money, and Forbes named Tala as one of the top 50 FinTech companies in the world. Additionally, Tala's work has been highlighted by Forbes, the New York Times, the Financial Times, the Wall Street Journal, TED, and Wired, among others. Tala is headquartered in Los Angeles with additional offices in Nairobi and Manila.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time