Internal AuditorTala Financing Philippines, Inc.

Tala was named one of the top 50 FinTech companies in the world. We are a financial technology company on a mission to make financial services simple, inclusive, and accessible for the doers and dreamers globally. More than 5 million people in emerging markets have borrowed through our smartphone app, which provides instant credit scoring, lending, education, and other personalized financial services. Headquartered in Santa Monica, we support the needs of our customers in Kenya, Mexico, Philippines, and India.
The Role
Tala is seeking an Internal Auditor to support Tala's compliance infrastructure through monitoring policies and procedures, helping to implement and enforce internal controls and provide regular reporting to the company's Compliance group. This is a key role in Tala's consumer compliance program and supports other regulatory initiatives. Responsible for monitoring and testing various aspects of the company's operations including (i) auditing payments, adjustments, account revisions, (ii) ensuring complaints are investigated, (iii) reviewing suspicious activity, (iv) supporting any required AML auditing and reporting* and (v) other reviews as defined by the global compliance team.
Tala is a world leader in providing direct loans and financial services in emerging markets. We are a global team with diverse backgrounds who are singularly focused on using technology, data, and a customer-centric approach to meet the financial needs of the 2+ billion people of the emerging global middle class.
Great candidates will have extensive knowledge of Tala's products and services, as well as the local landscape. You can and will roll up your sleeves to solve problems. You have a deep sense of accountability for (and demonstrated experience delivering) results. You work well with little supervision and have a high level of integrity. You are comfortable producing a high level of detailed and accurate documentation and reporting. Your teams and colleagues would describe you as an excellent communicator and decision-maker, strong attention to detail, highly ethical, collaborative problem solver, and highly accountable. This role will work closely with our local legal team, external vendors and internal teams.
What you'll do:
Monitoring of customer complaint tracking, resolution, and reporting. Ability to identify trends and help the team resolve immediately. Design reviews of gaps accordingly. Ensuring adherence to Global Complaints Policy.
Day to day ownership of required internal compliance audits including data privacy, payments, adjustments, demographic changes, collection practices, and policy adherence.
Monitor and conduct compliance training.
Calibration of acceptable practices as monitored by QA.
Periodic vendor compliance audits both remotely and on-site.
Periodic regulatory audits, as directed by counsel.
Oversight of fraudulent card activity, detection, and prevention*.
Account level audits both internally, and external partners.
Access control validations.
Due diligence for new and proposed Tier 1 vendors.
Any and all internal checks designated by the Legal team.
Utilize and help develop reports in Looker or other sources to facilitate ongoing controls and monitoring.
Prepare reports by collecting, analyzing, and summarizing information.
May assist in related policy and procedure creation.
Participate or help to facilitate on-site audits of external partners and internal teams.
Other related duties as assigned.
Anti money laundering checks*.
What you'll need:
Knowledge of our products and services as well as the ability to understand operational processes.
Recent experience in a leadership or QA capacity at Tala or equivalent lender
At least 2 years of banking or Fintech experience. Collections, customer experience, or call quality experience preferred.
Proficient in Microsoft Office and Google products.
Strong analytical and communication skills.
Strong attention to detail and highly organized.
Appropriate level of assertiveness and maturity.
Ability to work independently.
Ability to collaborate with key stakeholders, including Local Counsel.
Superior judgment and rigor in relation to problem solving and appropriate escalation of issues.
Demonstrated ability to work efficiently and independently, prioritize workflow, meet demanding deadlines, and manage multi-faceted projects in a fast-moving environment.
Proficient in English.
Empathy.
Willingness to work across time zones globally.
Preferred Qualifications:
Supervisory experience.
Experience working in a startup environment.
Experience in audit.
About Tala
Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we're proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.