Internal Auditor (collections division)Security Bank
Workplace: MetroManila, Manila, Makati, Muntinlupa
Salary: Agreement
Work form: Full time
Posting Date: 05/02/2026
Deadline: 09/08/2021
About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As an Internal Auditor under Collections Division, you will be responsible in overseeing the Collections compliance on the overall process based on approved manual and guidelines of Collections. You must provide immediate updates to resolve findings noted during the Self-Assessment and Day 2 checking conducted. You will also be responsible in monitoring timely resolution of complaints under Collections.
How you'll contribute
Initiates updating of Operations Policy Bulletin (OPB) or and the Collection manual by collaborating with the Unit Heads and strategy team for new strategies for implementation.
Perform Risk and Control Self-Assessment (SA).
Ensures Day 2 checking testing as part of SA are being done and propose necessary control based on the result of the testing.
Provide inputs when new strategy for implementation based on the existing policy, guidelines, BSP rules and regulation.
Provide reports related to complaints and Day 2 checking.
Point person for the 7S compliance
Coordinate compliance and data privacy related tasks.
Coordinate with Customer Care Unit on complaints related inquiries.
Communicate issues identified by the unit to Collections management team with a clear action plan to resolve these with acceptable time frames.
Provide high level assessment and disposition to investigated customer complaints.
Ensure timely conduct Self-Assessment (SA) for approved collections processes and procedures across the collections department for both internal and external collections.
Ensures timely responses and resolution of customer complaints.
Monitors timely resolution of the action plan based on audit findings
What we're looking for
Bachelor's Degree in Business, Banking, Audit and Compliance or any related field
At least 5 years of experience in internal audit
Knowledgeable of bank's products and processes, BSP Circulars related to collections particularly Circular 857- Consumer Protection Frame work and industry practice in Complaints Management
Should have good verbal and written communication skills
Proficient in Microsoft office for Windows is required
Excellent interpersonal skills and ability to adjust and interact with all levels of personnel
Strong time and people management skills.
Must have good critical thinking skills and exercise sound judgement
Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As an Internal Auditor under Collections Division, you will be responsible in overseeing the Collections compliance on the overall process based on approved manual and guidelines of Collections. You must provide immediate updates to resolve findings noted during the Self-Assessment and Day 2 checking conducted. You will also be responsible in monitoring timely resolution of complaints under Collections.
How you'll contribute
Initiates updating of Operations Policy Bulletin (OPB) or and the Collection manual by collaborating with the Unit Heads and strategy team for new strategies for implementation.
Perform Risk and Control Self-Assessment (SA).
Ensures Day 2 checking testing as part of SA are being done and propose necessary control based on the result of the testing.
Provide inputs when new strategy for implementation based on the existing policy, guidelines, BSP rules and regulation.
Provide reports related to complaints and Day 2 checking.
Point person for the 7S compliance
Coordinate compliance and data privacy related tasks.
Coordinate with Customer Care Unit on complaints related inquiries.
Communicate issues identified by the unit to Collections management team with a clear action plan to resolve these with acceptable time frames.
Provide high level assessment and disposition to investigated customer complaints.
Ensure timely conduct Self-Assessment (SA) for approved collections processes and procedures across the collections department for both internal and external collections.
Ensures timely responses and resolution of customer complaints.
Monitors timely resolution of the action plan based on audit findings
What we're looking for
Bachelor's Degree in Business, Banking, Audit and Compliance or any related field
At least 5 years of experience in internal audit
Knowledgeable of bank's products and processes, BSP Circulars related to collections particularly Circular 857- Consumer Protection Frame work and industry practice in Complaints Management
Should have good verbal and written communication skills
Proficient in Microsoft office for Windows is required
Excellent interpersonal skills and ability to adjust and interact with all levels of personnel
Strong time and people management skills.
Must have good critical thinking skills and exercise sound judgement
Security Bank
Other Info
Alabang, Muntinlupa City Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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