Intern - client successDashlabs.ai

Company Description
Dashlabs.ai makes DIY lab software.
We give diagnostic labs the tools to test, register, and manage patients-all on one easy, integrated platform. In particular, we focus on small to medium sized labs in emerging markets like the Philippines.
At Dashlabs.ai, we believe that access to quality diagnostics, and thus, access to quality healthcare, is a human right. ‍ By giving labs an easy-to-use, quick-to-deploy integrated system with no heavy upfront costs, we're making the world a better, healthier place-one lab at a time.
Job Description
In this team, you will have the opportunity to work closely with a variety of B2B2C clients -- from charity ward patients, to OFWs, to those from big corporations. Each client encounters different challenges, and you act as their trusted advisor, helping them effectively leverage our product to drive better healthcare.
Within Dashlabs.ai, Client Success sits at the nexus of our sales, dev, product, marketing and growth teams helping to drive company growth and transforming the way healthcare is done in the Philippines. Our Client Success team members act as technical consultative partners to our clients' clients, serving as a bridge between their needs and our product.
Responsibilities:
Respond to B2B2C clients of Dashlabs.ai such as patients via chat and/or email
Manage data using the Dashlabs.ai Core Platform
Perform NoSQL database operations
Escalate technical concerns to the larger technical team, and work with them to resolve the issues head-on
Qualifications
MongoDB CRUD Operations
JavaScript Debugging
Real-Time QA in Production Environments
Project Management esp for Agile Micro Projects
Personable and has excellent soft skills
Additional Information
Remote-first job. :)
Dashlabs.ai offers outstanding career opportunities, empowerment in the workplace, and a diverse, friendly team underpinned by competitive compensation packages. Salary and level will be commensurate to the candidate's experience, qualifications, and applicable skillsets.
Dashlabs.ai

Makati City, Metro Manila
Training
Full-time