intelligent Automation process analyst managerJTI (Japan Tobacco International)

Job Description
But our business isn't just business,our business is our people. Their talent. Their potential. We believe that when they're free to be themselves, to grow, travel and develop, amazing things can happen for our business. That's why our employees, from around the world, choose to be a part of JTI. It's why9 out of 10 would recommend us to a friend, and why we've been recognized asINVESTORS IN PEOPLEin the Philippines
It's the perfect moment for you to #JoinTheIdea. We're opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe
Department:IT BTS Global Business Services
Location: Taguig, Philippines
Reporting to: BTS GBS Intelligent Automation Manager
Role: Permanent
Intelligent Automation Process Analyst Manager
What will you do
This role will support the identification & prioiritization of IA opportunities, business process review & redesign (where appropriate), requirements capturing, benefits validation, identification of the most appropriate solution, design, implementation, testing & support of Intelligent Automation solutions required to support the GBS productivity & service management agenda. He / she needs to have a good up-to-date understanding of business processes strategic platforms such as SAP, Microsoft, ServiceNow & Intelligent Automation technologies to ensure end users are up-to-date & knowledgable of systems, processes, best practice & automation possibilities. The incumbant will also engage and work with the Technology Innovation Team (where required) to validate the suitability of new technologies to support the Intelligent Automation / productivity strategic agenda. Other responsibilities include Business Relationship Management, project management, ensuring legal & data compliance, service delivery & vendor management.
This role primarily interacts with the Global Business Services Delivery Excellence IA Lead, Service Delivery Teams, other IT teams (BTS, ISRM, I&Ops, GDC), and IA development team to ensure the successful identification, implementation & ongoing support on IA solutions. The position reports to the BTS GBS Intelligent Automation Lead.
New Automations to support the productivity agenda
He/she will have a good understanding of Intelligent Automation landscape, supplier`s products, product roadmaps, & be responsible for identification & prioritization of IA opportunities, business process review & redesign (where appropriate), requirements capturing, benefits validation, identification of the most appropriate solution, design, implementation, testing & support of Intelligent Automation solutions. Responsibilities include
- Foster innovation & automation mindset in GBS
- Facilitate and provide input on the revision and optimization of GBS processes to fulfil the agenda of continuous improvement and productivity and align with global functions
- Support GBS functional experts & leaders to identify ideas/use cases for automation to the pipeline that will bring productivity & quality improvements (working closely with GBS DEX Automation Lead & GBS Service Delivery Teams)
- Work closely with GBS SMEs to develop detailed use cases that can be translated into technical requirements ensuring end-to-end process impact assessment & review is suitably completed, & alignment across all business stakeholders (e.g. all 3 GBS centres, markets, global functions)
- Assess technical feasibility, assign potential solution in alignment with stakeholders and estimate investment needed / effort required for realization
- Recommend delivery model for solution
- Align capacity availability in BTS / IT to feed into implementation planning
- Ensure technical execution of use case implementation ensuring project management & implementation best practice is followed and all required deliverables are produced
- Work closely with GBS SMEs to test the implemented automations (Functional & Integration Testing. UAT is the responsibility of the GBS SMEs)
- Close collaboration with BTS IA Lead & DEX Automation Lead to manage functional GBS stakeholders
- Project Management, Test Management, and Change Management activities where required
Operations
Ensure all defects & production issues are addressed, suitably tested, & documentation updated appropriately ensuring adherence to defined KPIs
Provide regular operational status reports & where quality &/or service delivery issues / problems are identified, identify & implement a correction plan
Support in the review of existing GBS macros with a view to deciding whether to replatform or make redundant as required. Support with any required re-platforming of existing macros.
Knowledge Management / Solution Documentation
He/she must keep up-to-date with business technology & Intelligent Automation solution roadmaps, ensures end-users are up-to-date & knowledgeable of the systems, business processes, best practices & intelligent automation possibilities. Provides knowledge transfer and best practices to end users through support/change request resolution, releases, & ongoing collaboration.
Ensure the maintenance & sign off of appropriate documentation in his/her scope of responsibility. This includes
o Solution design & configuration documents
o Business Process flows and descriptions documents (where required)
o Application portfolio records in IT Service portal
o Training documentation
Contribute to the maintenance of solution database by creating knowledge base articles and getting them validated by the appropriate expert
Business Relationship Management
Develop relationships & work directly with the Global Business Services Service Delivery Leads, Global Business Services Center Process Leads & Global Business Process Owners (where required) to understand their needs and priorities as well as share industry trends & supplier product roadmaps to ensure delivery of timely and quality solutions.
Develop relationships & work directly with internal (GTC, GDC, BTS, ISRM, legal, Vendor Management) & external (software & service providers) stakeholders, leveraging extended network where required, to ensure delivery of timely and quality solutions.
Who are we looking for
University degree (focus on information technology & ideally Intelligent Automation )
3-5 years of working experience in a business analysis / technical role of similar nature
Experienced in: Agile, DevOps, ITIL, SAP/ERP systems and core automation technologies (e.g. RPA, NLP/NLG, OCR/ICR, AI, & M/C Learning)
Experience in business process analysis & re-engineering
Excellent knowledge of JTI global business processes & solutions - good to have experience in hr and finance area, supply chain
Global project implementation experience
Customer service in a global multicultural environment. = understanding of shared services environment
Experience in Business Process Mining (Optional)
Experienced with VBA would be advantage - (legacy systems and replace VBA)
What are the next steps
Thank you for applying! We will make sure to provide you with feedback within the next two weeks. Should you have any questions, you may reach out to Imee Santos ([Confidential Information])