integration support EngineerDigital Consulting PH

Responsibilities:
Help our clients integrate with our API/SDK or Libraries
Resolve and triage tickets escalated from Customer Service teams
Effectively communicate with internal and external customers
Be able to discuss features, functionality, and integration with various people within an organization
Investigate, diagnose, and solve system issues via research and testing
Be comfortable using coding samples and snippets of code to communicate with developer clients
Learn the Dapi product in depth to be able to answer product knowledge on the fly
On-call rotation on Client Support
Ability to work rotating hours, including weekends and holidays
Qualifications
Ability to master our APIs and SDKs
Bachelor's degree - technical discipline preferred; OR equivalent experience
Knowledge of or experience with web technologies HTML5, CSS3, React, Vue, etc)
Good interpersonal skills (written and oral) and the ability to communicate effectively with a variety of staff levels
Ability to prioritize and work well under pressure
Creatively apply our API functionality to support different use-cases
*Preferred Skills:
Experience with working tickets and managing priorities within issue tracking systems Salesforce, Jira Zendesk etc.)
Experience with frontend web technologies HTML5, CSS3, React, Vue, etc)
Experience with backend web technologies NodeJS, Go, PHP, Java, etc)
Experience with frontend mobile technologies Android, iOS, React Native, Flutter)
Track record in customer service is strongly preferred
Work Setup: Fully remote / WFH
Work Schedule: Night Shift (tentative schedule is 11pm- 8am PHT)
Job Types: Full-time, Permanent
Salary: Php60,000.00 - Php90,000.00 per month
Schedule:
8 hour shift
Night shift