insurance Operations associateAIA Group

Job Description
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Responsible for providing after-sales support to policy-related administrative processes
1. Timely and efficient processing of request in relation to billing and collections of individual policies and corporate accounts.
2. Answer complex inquiries from frontline in relation to billing and collections.
3. Ensures processes are followed based on approved standards and guidelines
4. Handle escalated issues s required or needed
5. Collaborate with the management and other stakeholders in improving billing and collections
6. Perform other responsibilities and duties periodically assigned by supervisor to meet operational needs
7. Suggest process improvements initiatives to help drive operational efficiency and delight our customers
8. Prepares weekly/month report as necessary
9. Engage self to personal development activities such as training, workshop, etc
10. Ensure accuracy of transactions related to Billing and Collections
11. Accomplish adhoc tasks as needed
12. Share insights and process improvement ideas to stakeholders
13. Amenable to be cross-trained to other transactions to enhance skill set
14. Answer and handle internal and external escalations within 24 hours