instructional DesignerFive9 Inc.

Job Description
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
Instructional Designer
As an Instructional Designer for the eLearning team, you will design and write training content on all aspects of Five9's Cloud Contact Center solution. In this role you will be a key contributor in writing eLearning content and other training materials for Five9 customers, partners, and employees. You will work closely with subject matter experts to understand the application and features and design effective training.
Duties and Responsibilities:
Write scripts and storyboards for development of eLearning courses (with and without voiceover)
Work with internal teams to obtain an in-depth understanding of the software to be covered in the training
Apply instructional design methods to design training content from scratch
Analyze and convert existing content into effective online training
Write easy to understand end-user learning materials such as reference guides and knowledge check quizzes
Contribute to the team in other areas such as LMS administration
Requirements:
Excellent writing skills in English
At least 3 years working experience in a technical capacity
At least 2 years experience as a technical writer for software documentation or training
Bachelor's/College Degree in Computer Science, Information Technology, Engineering, Telecommunications or equivalent
Ability to deliver high quality writing, with high attention to detail
Ability to quickly grasp complex technical concepts and make them easily understandable in voiceover scripts and other materials
Ability to write succinctly and convey technical concepts clearly
Work effectively in a fast-paced environment and ability to meet deadlines
Strong working knowledge of Microsoft Office
Availability to work a night shift (roughly Pacific Time business hours)
Preferred Qualifications:
Experience with Contact Center software at the Administrator level
Contact center industry experience highly desired
Software development experience or an understanding of webservices and APIs
Familiarity with an authoring tool such as Captivate or Storyline
Company Benefits
Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.