infrastructure support Engineer - level iiArch Global Services

Responsibilities
Supports DevSecOps tools, pipeline, automation, and infrastructure-as-code scripts and continuously monitors the industry landscape to improve and expand to further speed to market and delivery team autonomy.
Executes established automation for updates
Participates in incident response, root cause/postmortem analysis, and drives production improvements for key issues that result in business opportunity for Arch.
Provides guidance to engineering and operations teams on enabling and managing end to end availability and performance of mission critical services
Works on building automation to eliminate waste and manual/repetitive tasks, prevent problem recurrence, and to respond to various service alerts and condition metrics
Supports Kubernetes cloud clusters in Azure and AWS, including cluster management, upgrades, security policies, application deployment with Harness in collaboration with engineering and development teams
Executes and manages Infrastructure as Code automation with Terraform
Executes tasks aligned to projects in the operations space (upgrades, rollouts of technology, etc.)
Promotes a continuous improvement, innovation, and collaboration culture across IT.
Administers and monitors Windows and Linux platforms in the datacenter, from server OS to application.
Builds and strengthens relationship and partnership with corporate infrastructure leads and team
Knows security is job one and includes security in all plans.
Incumbent may be asked to perform other duties as required
Use Ansible to deploy patching of servers/PCs if needed
Support team in montoring the team's various servers and alerting the team of any issues that may arise
Qualifications
Excellent oral and written communication skills with the ability to communicate technical concepts to a technical and non-technical audience
Exceptional Customer and End User Experience focus
Demonstrated ability to establish relationship and build rapport to influence colleagues at all levels, uncover business issues, and identify needs
Experience with continuous (blue/green) deployment and canary tests
Experience working in a hybrid on- and off-shore model
Required Skills/Experience
Working knowledge of technology solutions, including concepts, practices, and methods of infrastructure operations in AWS and Azure, Windows/Linux, and IT tools (monitoring, logging, alerting, Service Now, etc.).
Strategic problem solving, analytical and decision-making ability, with a sense of urgency.
Demonstrated experience in a production environment
Desire to measure and continuously improve in all areas with a metrics & reporting mindset
Experience building, maintaining, monitoring, logging, and optimizing cloud-native business solutions
Experience with relevant technologies including infrastructure automation and configuration tooling (Terraform), Kubernetes environments (AKS/EKS), Github Actions libraries, and scripting (Powershell, Bash, Python, etc.)
Experience with Azure and AWS cloud platforms
Experience with DevOps (CI/CT/CD) tools (Github Actions, JFrog Artifactory, Sonar Cloud, ArgoCD) and patterns; Data DevOps (such as Delphix, Liquibase), DevSecOps (IAST, RASP, DAST, SCA, SAST, container sec, etc.), and Continuous Testing (such as Selenium, Cucumber, Cypress, etc.) tools a major plus
Education
Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field. 3 years equivalent work experience across infrastructure and software engineering roles.
Arch Global Services

Quezon City, Metro Manila
Permanent
Full-time