infrastructure delivery Assistant (manila)Itiviti

We are looking for a motivated Infrastructure Delivery Assistant to join our growing and busy department on a permanent basis. This is a new position being created to support the infrastructure project managers globally with a number of operational and administrative tasks. The role will also require you to communicate with external clients and vendors. As this role is to support our global team, it would be expected that your working hours cover at least 2-3 hours of our London/NY office and part of Hong Kong hours. This can be flexible and discussed further. Ultimately this role could be a stepping stone into Project Management/Service Delivery.
Key Responsibilities
Generating infrastructure client order forms on various platforms
Working with Sales Operations to ensure that all details on orders forms have been thoroughly checked and validated before being sent to clients
Working with Invoice & Sales Operations to ensure that all order forms signed by clients are tracked to ensure clients are being invoiced accordingly for their services
Creating & closing opportunities in Salesforce
Notifying clients once services have been delivered
Investigating what connectivity clients have associated with their platform when they cancel their contract
Ensuring vendors are notified of cancellations to cease connectivity when necessary
Ensuring all new and ceased connectivity is documented on the appropriate platform where necessary
Working with the Head of Infrastructure Delivery & Operations to help automate and streamline processes from the time an order is created to when the service is cancelled
Updating Salesforce entries
Helping to migrate all existing connectivity records to a new system
Providing quotes internally and to clients
Your Profile
Customer facing with excellent written and verbal communication skills
Fluent in English
A good understanding of network terminology would be highly beneficial
Ability to work in a fast paced, constantly changing environment with the desire and ability to learn quickly
Possess a 'can-do' attitude
Good attention to detail
Benefits:
Itiviti

Manila City, Metro Manila
Permanent
Full-time