information Systems AdministratorGenesys

Position: Information Systems Administrator
Location: Manila, Philippines
Role Summary:
Genesys is currently searching for an IT Support/Systems Administrator to join our team. This is a rare opportunity for an individual who is able to build relationships and gain trust with the business while managing helpdesk and support requests, including tier 2 level troubleshooting of hardware, software applications, operating systems and network connectivity. Genesys is currently establishing offices in Manila. We are partnering with a local business during this time for the hiring process.
Key Responsibilities:
The successful candidate will be responsible for supporting and maintaining the desktop computing environment for the company's offices in Manila and for remote users across the region.
This includes troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems.
The successful candidate will provide hands-on desk-side support assistance and be responsible for client computing devices through all phases in the hardware and software lifecycle (e.g., deployment, operations/support and retirement of devices).
This position will also perform majority of the mentioned tasks while providing a high level of customer service to the users which also includes executive support.
Desirable Skills:
Tier 2 technical escalation point for the Helpdesk Team for issues that cannot be resolved via phone or remote access
Perform installations, maintenance and repair work on production client computing hardware or software that supports the business
Enforce corporate security standards and industry best practices for the desktop computing environment
Manage work requests via a Helpdesk ticketing system and create documentation for support processes and workflow
Investigate and recommend hardware & software solutions & upgrades based on evolving business challenges
Provide periodic training or New Hire Orientation as required
Manage and maintain hardware and software inventory
Perform after hours or on-call work as necessary
Routine administration and housekeeping tasks
Supporting and troubleshooting users with mobile devices iPhone and Android
Minimum Requirements:
Minimum 4 years of experience with troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems.
Strong customer service focus and interpersonal skills is a must
Excellent communication skills, both written and verbal, with the ability to create rapport with clients, delivering a high level of customer service
Communicate effectively face to face and in writing with people at various levels in an organization
Able to work under own initiative with limited guidance being required in own area of knowledge
Demonstrated aptitude for continuous learning and innovative thinking.
Able to work with peers on a global scale
Proficiency with Windows OS is required
Experience supporting mobile devices is preferred (i.e., tablets, smart phones, soft phones, etc.)
A+ or Microsoft certification preferred
Experience with Mac and Linux OS is preferred
ITIL foundation certification - Preferred
Covid-19
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least September 30, 2021 in most locations and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.
About Genesys
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit .
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Job Location
Manila, Philippines
Position Type
Full-Time/Regular
#LI-GF1
Genesys

Manila City, Metro Manila
Permanent
Full-time