information services mgr (data SCIENCE)Intrado

Job Description For this opening we will consider candidates from the following locations: MAKATI CITY, PH |
Technical Functions - Manage the day-to-day activities of assigned staff in providing efficient, secure, and properly maintained programs and/or systems which meet end user (e.g., client, internal customer, etc.) needs, ensuring adherence to departmental policies, procedures, and developmental methodologies
Application Support Functions - May lead, and participate in application support activities, which includes providing a single point of contact for customers needing to resolve problems with applications (PeopleSoft, Blackwolf, Home Agent, web applications, etc.) by receiving requests and determining if the service request is within the department's scope of responsibility
Employee and Personal Leadership Development - Coach, develop, and mentor subordinates to achieve quality performance while continuing to develop personal management skill necessary to lead staff and handle unique management challenges
Project Management - Provide leadership and direction on all assigned projects ensuring follow through from beginning to end of project management life cycle
Team Interfaces - Establish a good working relationship with team members, department contacts, and end users in order to maintain and continuously strive to improve the level of overall service being provided; assist with performing quality review of services being provided and department interactions by escalating work flow and communication issues to management staff to help identify trends indicating the need to revise existing methods and procedures; ensure quality of all written communication by reviewing issues and content prior to distribution
Intrado

Makati City, Metro Manila
Permanent
Full-time