ind cssc Customer Service Representative, iem & distributionGrundfos

Industry CSSC Customer Service Representative, Industrial End User Market (IEM) & DistributionHybrid - Ortigas, Pasig CityWhat is the Job all about?Are you interested in joining us as an Industry Customer Sales and Support Center (CSSC) Customer Service Representative, Industrial End User Market (IEM) & Distribution?In this role, you will actively contribute to an efficient and productive internal sales team whilst delivering world class customer services through various communication channels such as; digital, telephone, e-mail, live chat, etc. Provide professional resolutions on enquiries within a timely manner (as predefined by IND targets) and either resolve or decide on further processing based on defined processesYou will report directly to the Customer Service & Sales Center (CSSC) Supervisor and be based in Ortigas, Pasig City.Your main responsibilities:
Provide commercial and technical advice on customer enquiries which the employee can resolve within about 20 minutes, by email, telephone, live chat, instant messaging etc.
Create, optimize and be accountable for CRM tickets, such as; RFI (request for information), RFQ (request for quotation), RFO (request for order), and RFC (request for complaint) for own processing or for forwarding to other departments, if the task exceeds 20 minutes.
Create professional offers and quotations according to the customer's requirements.
Maximize our opportunities to increase sales from customer interactions.
Track offers and quotations according to sales guidelines.
Follow up on pre-defined customer interactions within set SLA.
Provide pricing and delivery information as requested.
Identify new business opportunities and share any potential with a nominated colleague(s).
Create, delete and maintain customer contact data in the SAP CRM system.
Assist customers with order progression and supply chain issues.
Promote digital tools towards customers using templates (Chat, GPC, MyGrundfos, Extranet, etc).
Follow all local guidance in relation to quality, environmental, sustainability, health and safety.
Other Responsibilities:
Participate in ad hoc tasks and projects as defined by leadership
Enter, check or release incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.
Contact customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order.
Manage customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with external Sales, finance and supply chain
Support in executing ad hoc tasks in Customer Services such as pricing, master data, approval workflow, digital tools, etc.
Record and action requests for customer product returns.
Your Background:
Ideally, you hold an Associate's or Bachelor's degree in Customer Service, Engineering, or a related field, or possess equivalent work experience (minimum 1-3 years).
Strong knowledge and proven experience in customer service, complemented by relevant administrative skills, organizational abilities, and a sense of accountability toward customers.
Solid understanding of our business structure, processes, products, and key market needs to deliver a successful, customer-centric experience.
Up-to-date with relevant technologies, trends, and applications.
Proficient in MS Office applications.
Excellent communication and networking skills, with the ability to build strong, trusting relationships with both internal and external stakeholders.
Strong command of written and spoken English.
Competencies:
Positive, can-do attitude when approaching tasks, challenges, and change.
Focused on delivering results and consistently meeting customer expectations.
Motivated by success, with a passion for winning orders and driving sales.
Adheres to instructions and procedures with precision and reliability.
Strong planning and organizational skills to manage priorities effectively.
Analytical mindset for problem-solving and decision-making.
Adaptable and responsive to change, maintaining flexibility in dynamic environments.
What's in it for you?Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by .
Development opportunities in an international environment
People- and value-focused organization culture
Social- team and sport events
Training opportunities
Do you want to learn more?If this job sounds appealing, please send your resume and cover letter by clicking "Apply".To dig deeper into the Grundfos universe, follow us on or , and to get to know some of your future colleagues and why they love working at Grundfos, check outWe look forward to hearing from you.Apply nowStartPlease wait...Information at a GlanceJob detailsWorkplace: Hybrid (office and home-working)Job Location: Pasig City, National Capital Region, PhilippinesContract Type: Full-TimeEmployment Type: RegularAbout GrundfosGrundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.An inclusive teamWe believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.Join our Talent CommunityIf you want to stay updated on all career opportunities, please join our Talent Community!Here you can create a job alert to receive updates about job opportunities that match your interest.Grundfos values
Grundfos

Pasig City, Metro Manila
Permanent
Full-time