incident management analyst i (atm operations) open for Fresh Graduates!FIS

Job Description
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
0%
We are FIS. Our technology powers the worldu2019s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If youu2019re ready to start learning, growing and making an impact with a career in fintech, weu2019d like to know: Are you FIS
The Team
This role manages computing environment to protect production systems that is critical to business success. This is related to managing incidents in relation to ATM operations and other related systems.
What you will be doing
Manages computing environment to protect production systems critical to business success
Act as focal point for incident review and escalation if necessary.
Support a computer operations environment that meets all service level agreements, availability, response time parameters, etc. and availability targets.
Works across a wide array of product lines and engages various levels of management on a day to day basis.
Use ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.
Develop, coordinate and promote incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.
Engagement following onset of a production incident.
Provide immediate tactical response and coordination minimizing duration of service interruptions.
Consult with other teams on proper integration and correlation of the incident management process and their respective areas.
Provide regular incident bulletins to teams concerning open or ongoing incidents.
Ensure effective and rapid response to major incidents.
Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of the incident management process.
Other related duties assigned as needed.
What you bring
Experience in IT industry or ATM operations
Good communications skills
Highly trainable and has willingness to learn the processes and new skills
Flexibility and adaptability in a working environment
Good attention to details critical thinking skills
What we offer you
A career at FIS is more than just a job. Itu2019s the change to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
#Ll-EA1
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass