incident life cycle CoordinatorDatacom
Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 23/11/2020
Our purpose
Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
The Nitty Gritty
We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to the hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
What you'll do
Ensure all Incident or Request are updated in a timely manner
Ensure proper handover is done for all running critical incidents
Own and drive the resolution of the critical incidents
Manages Critical Incidents for both user and operational incident
Technical escalation of issues when required
Ensure accurate incident documentation, including time delays and responsiveness of resolver groups, and any constraints encountered
Communicate updates to all the support teams, the account management team, the service desk and the client stakeholders
Chase resolver groups who own incidents and request
Submit End Of Day, weekly or Monthly reports
Perform timely monitoring and reporting on 3 Strike Rules tickets
Requirements
What you'll bring
Service Desk Analyst experience at least 2 years
Bachelor's Degree in Computer Science, Information Technology or other relevant fields
Extensive experience with ITSM tools such as Cherwell, CASD, ServiceNow or JIRA
Reporting and Analysis using ITSM Tools
Excellent communication skills both written and verbal
ITIL framework understanding, at least ITIL V3
knowledge in MS Excel
Knowledge in Power Bi is a plus
Good technical knowledge of Infrastructure Services
Can demonstrate the ability to influence, manage, lead, and enlist support in the absence of a formal authority
Works with minimum supervision
Good time management skills
Strong analytical and decision making skills
Able to work effectively in a diverse and multi-cultural environment
Excellent interpersonal, communication and analytical skills
Workable
Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
The Nitty Gritty
We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to the hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
What you'll do
Ensure all Incident or Request are updated in a timely manner
Ensure proper handover is done for all running critical incidents
Own and drive the resolution of the critical incidents
Manages Critical Incidents for both user and operational incident
Technical escalation of issues when required
Ensure accurate incident documentation, including time delays and responsiveness of resolver groups, and any constraints encountered
Communicate updates to all the support teams, the account management team, the service desk and the client stakeholders
Chase resolver groups who own incidents and request
Submit End Of Day, weekly or Monthly reports
Perform timely monitoring and reporting on 3 Strike Rules tickets
Requirements
What you'll bring
Service Desk Analyst experience at least 2 years
Bachelor's Degree in Computer Science, Information Technology or other relevant fields
Extensive experience with ITSM tools such as Cherwell, CASD, ServiceNow or JIRA
Reporting and Analysis using ITSM Tools
Excellent communication skills both written and verbal
ITIL framework understanding, at least ITIL V3
knowledge in MS Excel
Knowledge in Power Bi is a plus
Good technical knowledge of Infrastructure Services
Can demonstrate the ability to influence, manage, lead, and enlist support in the absence of a formal authority
Works with minimum supervision
Good time management skills
Strong analytical and decision making skills
Able to work effectively in a diverse and multi-cultural environment
Excellent interpersonal, communication and analytical skills
Workable
Other Info
Quezon City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Manila, Metro Manila
Position incident life cycle Coordinator recruited by the company Datacom at MetroManila, Quezon, Quezon, Manila, Joboko automatically collects the salary of , finds more jobs on Incident Life Cycle Coordinator or Datacom company in the links above
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Manila, Metro Manila