implementation spe cialist iRELX

Principal Duties:
Provide fundamental API technical support to Direct API customers for Business Services' products.
Keep implementation, post-production, and migration project plans up to date with status of activities.
Communicate with customers, sales, and internal staff of varying levels of technical understanding.
Manage or participate in departmental projects and tasks that improve the productivity of the team.
Complete required training and skill development to support the client base, individual developmental needs, team objectives, department goals, and company initiatives.
Provide post-production testing support directly to external clients and sales teams.
Audit test data within test environments.
Assist management with reporting.
Assist API Consultants Team with implementation and post-production tasks.
Qualifications:
2 years of college or post-secondary education.
1-2 years in a Technical Support, Customer Support Call Center, Vendor Management, or Customer Relations role.
Ability to learn new skills quickly and under limited supervision.
Strong Communication Skills
Able to communicate professionally, concisely, and effectively, both verbally and in writing
Experience communicating with both technical and business stakeholders at both peer and senior levels; must be able to communicate technical concepts to both technical and non-technical audiences within and outside of the company.
Good judgment and strong follow-through skills.
Strong customer engagement skills with the ability to collaborate and to explore options, and to effectively use active listening skills to understand client needs.
Solid Organization and Multi-Tasking Abilities
Performs multiple tasks simultaneously in alignment with set expectations.
Willingness to adjust to changing priorities, demonstrating flexibility and cooperation.
Eager to learn and practice project management skills.
Advanced time management skills and strict adherence to timelines, with the ability to operate within a structured approach to deliver results.
Experience in gathering requirements, doing analysis, or conducting validation.
Strong decision-making skills.
Independence and Teamwork / Collaboration Skills
Able to work collaboratively with one or more people.
Self-motivated, goal oriented, quality driven focus.
Takes personal responsibility for personal growth and acquires strategies for gaining new knowledge
Technical Experience
Able to interrogate data to resolve customer issues, and discrepancies.
Analytical and problem-solving skills as well as the ability to understand and analyze complex problems.
Able to use analytical tools to research issues and provide pertinent information to teams involved in troubleshooting.
Demonstrates affinity to trying new methods and new approaches to problem solving and issue resolution.
Proficient in the Microsoft Office suite of software.
Familiar with HTML
Client Experience
Strong ability to handle customer requests and communications in a timely manner.
Able to set accurate client expectations and meet them accordingly.
Preferred:
Familiar with with XML programming technologies - SOAP or JSON/RESTful API
Exposure to any of the following: SoapUI, ReadyAPI, Postman, Visual Studio, Apache Axis, or Java.
Experience with Salesforce, JIRA, Confluence, SharePoint, Alfresco, Tableau, and Looker; or comparable software.
Above average knowledge of Excel - (Vlookup, Hlookup, and Macros)
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Manila City, Metro Manila
Permanent
Full-time