implementation ConsultantVisa

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
Provide dedicated implementation and configuration support to assigned Visa clients within a market and/or support to assigned countries/markets
Manage multiple types of complex configuration requests in support of client and Visa initiatives. This involves the coordination and prioritization of resources from various teams, and new processes to be developed based on committed and tight deliverable dates
Client Engagement & Support
Provide initial consultation and guidance on clients' requests and needs
Coordinate directly with clients to understand program set up requirements and manage steps required to support all new card program installations, processor conversions and updates to existing programs without customer impact
Participates in on-call rotation for event management serving as escalation and resolution contact point for both internal and external clients
Attends project kick off meetings with client and Visa project team
Provide responsive, accurate, and timely communications to internal and external stakeholders
Systems Management
Review, research, and analyse each client configuration request in detail to ensure completeness and accuracy
Ensure execution of all deliverables including ownership of implementation requests
Prepare accurate estimation and processing of billable tasks
Provide problem resolution support for production and testing configuration changes
Provide 24 x 7 support for escalated inquires related to client configuration changes
Evaluate incidents and document/share lessons learned with teams
Team Support
Act as lead for corporate and/or client initiatives - both internal and external - using best practices, lessons learned, and technical/analytical skills
Assess operational opportunities to increase service quality or efficiency within department
Proactively identify, recommend and execute on agreed opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction
Acts as a subject matter expertise (SME) within CCM and within company as it relates to client configuration set ups
Ability to demonstrate subject matter expertise and knowledge specific to clients' system and processing set up from a technical and/or operational perspective
Act as on-call point of contact for activities that require CCM's assistance outside of business hours. This may be in support of an external client or internal issue. For example, be available after business hours in the event a system or edit job fails and requires changes to avoid client impact on the committed date
Facilitate and lead internal meetings, as applicable
General
Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Account Management, Project Management, & Testing)
Prepare and lead training to internal and/or cross-functional teams and external clients, as applicable
Responsible for the review and approval of other team members' implementation work packets. These work packets represent the Visa system table changes involved within a client's request and requires a review in multiple Visa applications. The Consultant provides the second review/approval for complex and large project initiatives (i.e. major client brand conversion)
Negotiate amongst various Visa teams and coordinate resources to ensure delivery on commitments
Facilitate any emergency requests and coordinate internal resources (i.e. real time changes with network operations)
Develop and contribute to department processes and procedures
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:
Bachelor's Degree in Business, Finance, Computer Science, or Information Technology, or equivalent qualification
A minimum of 8+ years equivalent experience in a customer support role in software, financial or information services. Direct Visa experience is preferred
Experience using standard MS Office tools (e.g. Outlook, Teams, Excel, PowerPoint, Word, etc.)
Excellent time management, organisation, and planning skills are essential
Excellent verbal, written, presentation and interpersonal skills are required
Demonstrate ability to articulate technical terms or processes into business language
Able to set priorities, influence others, and manage customer expectations
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to prioritise effectively and multi-task under deadlines
Working knowledge of client business drivers as it relates to their operations and processing services
Able to remain calm and professional in high stress situations
Ability to follow processes, procedures and adjust to a continuously changing environment
Ability to speak/write English fluently is a must and Russian language is desirable
Occasional travel to other Visa offices and/or onsite client visits (0% to 5%)
What will also help:
Demonstrate success in customer relationship management
Working knowledge and functional experience in bankcard operations, preferably Visa, supporting complex clients and/or services
Working knowledge of Visa systems including VisaNet systems tables, authorization & clearing systems, client connectivity, and other related Visa applications supporting client programs
Working knowledge of payments network and transaction processing - message routing, stand-in processing, clearing and settlement
Projects you will be a part of:
As part of the team you will get opportunity to work on strategically important projects for clients and Visa.
Working with cross-functional team to identify opportunities and leverage on internal tools and expertise and develop holistic solutions to help increase service quality, revenue and efficiency for clients
Understanding the new products and services requirements and coordinate internal resources to accomplish Visa objectives and client deliverables
Additional information
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa

Pasay City, Metro Manila
Permanent
Full-time