iloilo | Customer Service specialist | consumer electronics & smart-home brandบริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด

Job Highlights:
Up to 8% monthly performance incentives upon regularization*
HMO and life insurance coverage
Comprehensive health insurance coverage for dependents, including senior citizens and domestic partners.
Employee Assistance Program and Mental Health Consultations
Fast promotion and endless growth opportunities.
And many more!
All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.
 
*Terms and conditions apply.
 
Enable your future
 
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.
 
Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
 
You will help us deliver excellent service to our partner brands by performing these tasks:
Respond to customer inquiries via phone, email, and chat with accurate and timely information.
Handle live operational issues with service providers to ensure timely completion.
Record all inquiries, transactions, and communications accurately in the CRM system.
Liaise with external partners, vendors, and technicians to assist with customer requests and documentation.
Maintain updated customer records and product knowledge to deliver effective support.
Adhere to SOPs, quality standards, and KPIs to ensure service excellence.
Manage multiple interactions efficiently, especially during peak periods.
Escalate issues appropriately to maintain smooth service flow.
Report system or procedural gaps to help improve operations.
Adapt quickly to changes in processes, systems, or client requirements.
Accept feedback from management and clients to enhance performance.
Follow assigned schedules and perform other related duties as required by management.
Who are we looking for?
Senior High School Graduate
Must have at least 6 months customer service or technical support experience in BPO set up supporting international customers
Able to handle customer inquiries and issue resolution
Able to document interactions using CRM systems and other tools
Good data entry skills and attention to detail
Strong verbal and written communication skills in English
Amenable to work rotating shifts
Can work in Robinsons Pavia, Iloilo City
Who is TDCX?
 
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
 
TDCX's smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
 
Visit www.tdcx.com for more info.