ielts Administrative OfficerIDP Education Ltd

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.
We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations.
As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia.
We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives - not only of our customers, but their wider communities.
By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success.
POSITION PURPOSE
The IELTS Administrative Officer is responsible for performing processes for IELTS registration, testing , results generation and post-test management
Key accountabilities
Customer Service
Test Administration
Application of Internal Systems and Process
RESPONSIBILITIES
Business Acumen
Ensure tight IELTS security is upheld
Responsibly undertaking day to day IELTS process administration
Supervising and managing allocated test activities with an eye for detail, quality and consistency.
Technical & Professional Knowledge
Applying IELTS Rules/Policies to everyday work
Using IWAS software to manage IELTS data
Administering IELTS Tests to candidates without supervision
Managing IELTS Invigilators/Examiners as required
Utilising Microsoft Office applications for efficient and effective completion of tasks
Managing post-test production of Test Report Forms for despatch to receiving institutions
Collaborating with IELTS team in keeping policies, agent lists, test schedules and other important IELTS information on brochures, phone systems and website up to date
Client Relationships
Ineracting in a customer focused way with individual candidates and agents at different stages of the IELTS testing process including but not limited to:
Providing information on testing schedules, venues, registration requirements, test day procedures by telephone, email, fax, letter or face to face and issuing appropriate documentation.
Checking identification documentation and protecting the privacy of candidates by strictly implementing processes designed to restrict unauthorised access to information on results.
Assisting with test confirmation processes whether by letter, email, phone
Teamwork Multitasking Cross company involvement
Operating within the team and embracing the team based work culture and multitasking in different areas as required, including but not limited to:
Administering IELTS tests, IELTS test administrative processes, test invigilation, examiner support
IELTS and other event management
Data entry
Following finance and accounting protocols
Problem solving Skills
Handling situations, both on-site and at office, with an attitude of problem solving at candidate level.
Managing pressures with maturity and understanding in handling problems, managing situations and generating solutions
Providing solutions to issues and problems within the limits of company and IELTS policy and regulations
Communication
Communicating with different people at different levels on a day to day basis in English language, both in Written and Spoken forms.
Organisation and Planning
Planning tasks and managing time for efficient, effective and timely task implementation and completion
WHAT WE'RE LOOKING FOR
Essential requirements (skills, knowledge, experience & qualifications): * Good administrative and sound financial skills
Good written and verbal communication skills
Good analytical, research and problem solving skills
Competent user of Microsoft Office suite
Ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner
Interest in / experience of international education and / or testing services\
Desirable requirements (skills, knowledge, experience & qualifications):
1. Bachelors' degree or equivalent
2. Must be willing to travel extensively and at short notice
IDP Education Ltd

Manila City, Metro Manila
Permanent
Full-time