i.t helpdesk CoordinatorJIMAC INC.
Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 17/03/2022
Is responsible in providing end-user the support and information related to company's process, products and services. Handles ticket management and conducts monitoring of status and updates. Directly coordinate with other Product Support Specialist, Developer, Third-party Helpdesk, and internal and external Field System Engineer (FSE) with regards to providing client support.
Duties and Responsibilities:
Ticket Management: Perform run-through on all tickets twice daily (Start and End of Day).
Monitor and respond quickly to incoming requests related to system issues.
Monitor all status update of reported tickets.
Empower first level support to resolve issues on first call basis.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Evaluate and classify issues for escalation to appropriate support person.
Enforce ticket closure and resolution within given SLA's (Service Level Agreement).
Provide customer support and assistance to customer inquiries regarding the products and services when deem necessary.
Perform staging, implementation and onsite support when deem necessary.
Manage the Third-party Helpdesk and Field System Engineer and provide coaching when necessary.
Graduate of Bachelor's Degree in Computer Science, Business Administration and any Business-related courses.
With proven experience related to helpdesk, technical support and customer support services.
Experience with ticket management and OTRS or any similar ticketing platform is an advantage.
With proven skills handling incident and problem management as well as root cause analysis.
With proven interpersonal skills and communication skills.
Possess strong working knowledge with computer systems, software and hardware.
Ability to diagnose and resolve technical issues.
Can work in a high-pressure environment.
Advance problem-solving, analytical, and team-working skills.
Customer-oriented and patient.
Ability to work well with people.
Entry Level / Junior, Apprentice IT and Software I.T Solutions 1 opening Bachelor's degree graduate
JIMAC Incorporated is a proud Filipino software company dedicated to providing affordable, fully integrated, industry-specific business management solutions nationwide. Our objective focuses on equipping our clients with the tools they need to optimize sales, inventory, and labor productivity through a user-friendly Point-of-Sale solution.VisionTo be pre-eminent provider of integrated selling tool for myriad of industry to facilitate information sharing between retailers, suppliers and consumers.MissionTo provide our clients the best possible, affordable and fully integrated POS management solution with efficient customer care services.
Kalibrr
Duties and Responsibilities:
Ticket Management: Perform run-through on all tickets twice daily (Start and End of Day).
Monitor and respond quickly to incoming requests related to system issues.
Monitor all status update of reported tickets.
Empower first level support to resolve issues on first call basis.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Evaluate and classify issues for escalation to appropriate support person.
Enforce ticket closure and resolution within given SLA's (Service Level Agreement).
Provide customer support and assistance to customer inquiries regarding the products and services when deem necessary.
Perform staging, implementation and onsite support when deem necessary.
Manage the Third-party Helpdesk and Field System Engineer and provide coaching when necessary.
Graduate of Bachelor's Degree in Computer Science, Business Administration and any Business-related courses.
With proven experience related to helpdesk, technical support and customer support services.
Experience with ticket management and OTRS or any similar ticketing platform is an advantage.
With proven skills handling incident and problem management as well as root cause analysis.
With proven interpersonal skills and communication skills.
Possess strong working knowledge with computer systems, software and hardware.
Ability to diagnose and resolve technical issues.
Can work in a high-pressure environment.
Advance problem-solving, analytical, and team-working skills.
Customer-oriented and patient.
Ability to work well with people.
Entry Level / Junior, Apprentice IT and Software I.T Solutions 1 opening Bachelor's degree graduate
JIMAC Incorporated is a proud Filipino software company dedicated to providing affordable, fully integrated, industry-specific business management solutions nationwide. Our objective focuses on equipping our clients with the tools they need to optimize sales, inventory, and labor productivity through a user-friendly Point-of-Sale solution.VisionTo be pre-eminent provider of integrated selling tool for myriad of industry to facilitate information sharing between retailers, suppliers and consumers.MissionTo provide our clients the best possible, affordable and fully integrated POS management solution with efficient customer care services.
Kalibrr
Other Info
Quezon City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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JIMAC INC.
About the company
JIMAC INC. jobs
Quezon City, Metro Manila
Position i.t helpdesk Coordinator recruited by the company JIMAC INC. at MetroManila, Quezon, Quezon, Manila, Joboko automatically collects the salary of , finds more jobs on I.T Helpdesk Coordinator or JIMAC INC. company in the links above