hub Coordinator - operations, shopee xpress (sorsogon, bicol)Shopee

Job Description
Job Description:
Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, orders exception handling and validation RTS processing and dispatch, and inventory control
Conducts team briefing and documents minutes of the meeting
Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met
Creates, reviews and validates reports of the Hub
Assists Customer Support team in call outs to solve Customer support escalations
Implements process improvement initiatives & projects geared towards increasing Hub productivity
Handle payment transactions and other payment processes
Coordinates with agency coordinators in overseeing agency teams
Works with Security and Safety teams on matters related to safety and security of the hub
Prepares and monitors compliance to backroom and fleet rosters
Ensures compliance to company and functional SOPs and policies
Other tasks related to the operations of the Hub
Report to the assigned Hub
Requirements:
Bachelor's Degree Holder
At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
Has held a leadership role preferably in a warehouse or hub environment
Experience in payments processing or similar function
Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
Willing to be assigned anywhere in the designated Cluster
Flexible can accommodate shifting schedule or on call shifts
Must have a continuous learning mindset able to do administrative and other tasks in hub operations