hub Coordinator - operations, shopee xpress (quiapo)Shopee

Job Description:<\/h3><\/div>
Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control. <\/li>
Conducts team briefing and documents minutes of the meeting <\/li>
Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.<\/li>
Creates, reviews and validates reports of the Hub<\/li>
Assists Customer Support team in call outs to solve Customer support escalations<\/li>
Implements process improvement initiatives & projects geared towards increasing Hub productivity<\/li>
Handle payment transactions and other payment processes <\/li>
Coordinates with agency coordinators in overseeing agency teams <\/li>
Other tasks related to the operations of the Hub <\/li><\/ul>
<\/p>
Requirements:<\/h3><\/div>
Bachelor's Degree Holder<\/li>
At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.<\/li>
Has held a leadership role preferably in a warehouse or hub environment<\/li>
Experience in payments processing or similar function<\/li>
Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)<\/li>
Willing to be assigned anywhere in the designated Cluster<\/li>
Able to do shift work depending on agreed team schedules<\/li>
Must have a continuous learning mindset able to do administrative and other tasks in hub operations<\/li><\/ul>
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Job Description<\/h3>
Work-From-Office is a setup based in Angeles\/Makati\/Ortigas\/Tarlac<\/span><\/span><\/em><\/p>As a Sales Support CSR, you will play an instrumental role in bolstering our sales team's efforts and ensuring exceptional customer satisfaction. Your primary responsibility is to offer comprehensive assistance to customers, furnishing them with product information, resolving queries, facilitating telemarketing efforts, appointment setting, and various sales-related processes. By collaborating seamlessly with the sales team and internal departments, you will contribute to the company's success in meeting sales targets.
<\/span><\/p>Essential Responsibilities:<\/strong><\/p>Serve as the primary point of contact for customers, adeptly addressing inquiries, delivering product information, and managing order processing. <\/span><\/li>Collaborate closely with the sales team to provide crucial support in achieving sales objectives and targets. <\/span><\/li>Professionally and promptly respond to customer inquiries through diverse channels such as phone, email, and chat, consistently delivering accurate information and effective solutions.
<\/span><\/li>Utilize telemarketing techniques to initiate conversations with potential customers, highlighting our products value propositions and benefits. <\/span><\/li>Conduct proactive appointment setting, scheduling calls or meetings for the sales team to present our offerings. <\/span><\/li>Respond to all customer inquiries and requests for additional equipment needs, ensuring that the total dollar value of new equipment does not exceed $10,000.
For requests over $10,000, liaise with the company's Sales team for follow-up. <\/span><\/li>Collaborate with the NOC representatives to handle all Break-fix calls, ensuring seamless resolution without involving inside sales. <\/span><\/li>Investigate hotel network installation dates and assess if property requires an upgrade.
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<\/span><\/li>Reach out to property General Managers (GMs) within Marriott, Hilton, Hyatt, identifying properties in need of upgrades and whose contracts have expired. Offer to arrange meetings with the Regional Sales Manager aligned with the property.
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From":"SEA_MOHQ","minimumSalaryPHPMonthlyFilter":0,"maximumSalaryINRFilter":0,"description":"It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
<\/p><\/p>What does a<\/span>Senior Operations Manager<\/b>really do Think of yourself as someone who will have direct responsibility over the operations process, embracing design, planning, control, performance improvement, and strategy. You will serve our customers through the development and implementation of best in class methods and procedures.
Since our culture is at the core of our business, you must possess high integrity, be a professional, courageous and have a resilient attitude. <\/span><\/p><\/p>We make sure we get the best of the best, after all, we are a ridiculously good company, and we make sure our employees are top notch! Now, we need your full concentration because it's time to imagine what it's like being a Senior Operations Manager.
<\/p><\/div>Imagine yourself going to work with one thing on your mind: to establish a high standard for productivity, quality, customer service, and defined guidelines for day-to-day results. You will have oversight to a team of employees, providing training to ensure our company's operations run smoothly. You will implement procedures, provide information to senior Leaders, and generate ideas to help increase productivity.
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Besides day to day operations, you will maintain an open line of communication between your teammates and senior management. You will be responsible for all aspects of operations which include monitoring staffing, temporary coverage and training, delivering excellent client service, and resolving problems that may arise. What else
Well, you'll need to develop individual and team goals and implement plans in order to carry out the objectives. As a leader, you will guide your Operations Managers to meet all team and individual goals. You must be able to summarize, collect and analyze trends and data for regular performance reports be adept at preparing an annual budget after estimating necessities, correcting overspending, analyzing cost variances and scheduling expenses.
You will oversee systems maintenance and upgrade implementations or call for repairs and trouble-shooting as needed. You will maintain consistent professional improvement through company provided workshops, tracking trends and actively participate in team projects. <\/span><\/p><\/p>So, do you have what it takes to become a Senior Operations Manager<\/p><\/div>Requirements:<\/b><\/div><\/div>So what is it we're looking for
Since this is a Senior Operations Manager post, we need someone with experience to even call themselves as one -- if you have at least 5 years of operations management experience held a leadership position in a customer service role strong organizational, analytical and managerial skills possess excellent verbal and written communication skills and are a highly motivated self-starter, then that's a definite plus! <\/span><\/p>Consider yourself highly qualified if you have handled at least 600 FTEs with an excellent track record of meeting targets with strong computer skills especially in using Microsoft and Google applications. If you can work efficiently in a fast-paced environment, have the ability to build productive business relationships with clients, then you might be the person we want to meet!
<\/p><\/p>About Us<\/b><\/p><\/p>TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure,<\/p><\/p>TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.
<\/p><\/p>As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia. <\/p><\/p>DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life.
We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.
If you need reasonable accommodations in any part of the hiring process, please let us know. <\/p><\/p>We invite you to explore all TaskUs career opportunities and apply through the provided URL <\/span>. <\/span><\/p><\/div>","title":"Senior Operations Manager (Bulacan)","site
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<\/p><\/li>Verifies technical specifications for development projects. <\/p><\/li>Acts as project liaison\/Services Delivery advocate on projects. <\/p><\/li>Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
<\/p><\/li>Plans and supports application specific disaster recovery activities including development and maintenance of documentation. <\/p><\/li>Conducts production support validations\/certifications and accepts turnover from development. <\/p><\/li>Provides standardized operational reporting metrics to business as well as information technology management.
<\/p><\/li>Monitors and maintains product availability, capacity and performance for products based on defined service level. <\/p><\/li>Provides support to the application security functionality and related administrative and audit services. <\/p><\/li>Participates in change management reviews, confirmation of changes implemented and validate associated documentation.
<\/p><\/li>Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times. <\/p><\/li>Other related duties assigned as needed. <\/p><\/li><\/ul>What
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For specific information on how FIS protects personal information online, please see the . <\/p><\/p>Sourcing Model<\/b><\/p><\/p>Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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