hub Coordinator - operations, shopee xpress (dipolog, zamboanga del norte)Shopee

Job Description
Job Description:
. Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, orders exception handling and validation RTS processing and dispatch, and inventory control.
. Conducts team briefing and documents minutes of the meeting
. Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
. Creates, reviews and validates reports of the Hub
. Assists Customer Support team in call outs to solve Customer support escalations
. Implements process improvement initiatives & projects geared towards increasing Hub productivity
. Handle payment transactions and other payment processes
. Coordinates with agency coordinators in overseeing agency teams
. Works with Security and Safety teams on matters related to safety and security of the hub
. Prepares and monitors compliance to backroom and fleet rosters.
. Ensures compliance to company and functional SOPs and policies
. Other tasks related to the operations of the Hub
. Report to the assigned Hub
Requirements:
. Bachelor's Degree Holder
. At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in ecommerce fulfillment is an advantage.
. Has held a leadership role preferably in a warehouse or hub environment
. Experience in payments processing or similar function
. Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
. Willing to be assigned anywhere in the designated Cluster
. Flexible can accommodate shifting schedule or on call shifts
. Must have a continuous learning mindset able to do administrative and other tasks in hub operations