hub AdministratorWilhelmsen

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.Main responsibilities
Responsible for checking disbursement accounts (DAs) based on the guidelines presented by the Principal and within the WPS Ships Agency SOPs.
Ensure DA verification requirement is fulfilled as per principal's guidelines and contractual terms.
Coordinating any required administrative clarifications between Local Agents and Principal
Responsible for ensuring that all internal and external requirements related to filing and storing of documentation related to disbursement accounts are fulfilled.
Complete checking and finalising the disbursement account within agreed KPIs (either internal KPIs or those agreed with the Principal).
Responsible for ensuring the accuracy of data within the disbursement account
Maintain oversight on DA production in Hub CRM system and follow up with Local Agents and DA Centre for overdue FDAs.
Ensure Local Agents update the Final Disbursement in Hub CRM system.
Generate Statement of Account (SOA) to send to Principal
Follow up with customers regarding payments on a regular basis. Seek advice from WPS Credit team on best approach. Escalate to Hub Agent and Hub Agency Manager where required.
Support the Hub Agent in conducting Lexis Nexis (OFAC) screening of the local agent
Obtain the mandatory documentation as per Supplier Management System requirements.
To register Suppliers and Non-WPS Local Agent into Hub CRM system and trigger approval to Hub Agency Manager for approval after obtaining the IFS Supplier ID.
To gather information required to help investigation and resolution in Final DA Settlement disputes.
To follow up complaints/non-compliances through improvement/complaint system in place.
AccountabilitiesThis position will be measured against:
DA quality check and production time
Accuracy of customer disbursement accounts:
Team leads in Hub Admin team should raise an IPs against Hub Administrator who missed out invoices
Hub Administrator should raise IP against WPS Local Office when they do not provide invoices, variances exceed agreed parameters etc.
FDA reminders being sent to ensure that we meet Customer requirements of DA Production time.
Statement of Account being generated towards the customer as per requirement.
Compliance with all applicable processes
KPI as specified in Hub Agreement
Vendor Management (Appointment and Settlement of Invoice)
Work process efficiency
Responsible for up keeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company during your employment at all time
#WPS
Wilhelmsen

Manila City, Metro Manila
Permanent
Full-time