hsud tcm Process expertA.P. Moller - Maersk

Opportunity This position will support the cluster Sales team and centre trade and marketing teams to manage and grow assigned accounts in line with organizational strategy, goals, policies and processes. This position will be responsible to own Key Opportunity This position will support the cluster Sales team and centre trade and marketing teams to manage and grow assigned accounts in line with organizational strategy, goals, policies and processes. This position will be responsible to own Key Client Business Accounts and will be responsible for end to end delivery of the account. This will include Quoting, tendering, BAF calculation & contract maintenance, coordinating on disputes and ensure invoices are collected on time. Will act as a single point of contact for all sales account owners / customer service teams and own the account from GSC. We Offer Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded. On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities. On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically. Key Responsibilities Own Tender accounts E2E and have knowledge in length and breadth of the account being handled Own the calculation and update of the BAF adjustments per trigger period Deliver a timely and accurate output to key stakeholders/customers Responsible to deliver IQ / IE and reduce disputes if any across the board (Rate related, DnD and payer/terms. Identify trends and work with teams to improve customer experience Focal point for Clusters act, as liaison between Cluster and GSC teams for the specific customer Ambassador for a Cluster towards the GSC organisation and vice versa, helping address cross-functional/cross-process issues and continuous improvement Drive active engagement activities with the Cluster Drive joint initiatives between GSC and sales based on customer wise challenges Responsible for customer-specific performance monitoring, management, and discussion - IQ/IE, BOT/BOM Required Education/Work Experience Bachelor's Degree holder Minimum 2 years relevant experience in Customer Service, Tender, Sales and Performance Management Experience in handling Customer Service transactions/processes and dealing with direct customers preferred Good verbal and written English skills for co-ordination with Shipper, warehouse, carriers, end customers Ability to work under pressure and according to standard processes Strong service mindset with sense of urgency Detail oriented - ability to perform processes as per pre-defined design Knowledge of Tenders and Global freight forwarders systems Willing to learn and adapt to new challenges Basic knowledge on quotes / tenders is an advantage Good presentation and Microsoft excel skills Must have a critical analytical skills/foresee challenge
Monster

Manila City, Metro Manila
Permanent
Full-time