hsud tcm Process expertMaersk

This position will support the cluster Sales team and centre trade and marketing teams to manage and grow assigned accounts in line with organizational strategy, goals, policies and processes.
This position will be responsible to own Key Client Business Accounts (Walmart, Ford, Daimler, etc.) and will be responsible for end to end delivery of the account. This will include Quoting, tendering, BAF calculation & contract maintenance, coordinating on disputes and ensure invoices are collected on time.
Will act as a single point of contact for all sales account owners / customer service teams and own the account from GSC.
We Offer
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities
Own Tender accounts E2E and have knowledge in length and breadth of the account being handled
Own the calculation and update of the BAF adjustments per trigger period
Deliver a timely and accurate output to key stakeholders/customers
Responsible to deliver IQ / IE and reduce disputes if any across the board (Rate related, DnD and payer / terms.
Identify trends and work with teams to improve customer experience
Focal point for Clusters act, as liaison between Cluster and GSC teams for the specific customer
Ambassador for a Cluster towards the GSC organisation and vice versa, helping address cross-functional/cross-process issues and continuous improvement
Drive active engagement activities with the Cluster
Drive joint initiatives between GSC and sales based on customer wise challenges
Responsible for customer-specific performance monitoring, management, and discussion - IQ/IE, BOT/BOM
Internal Stakeholders
Contract correction teams (GSC)
Contract Header Maintenance (GSC)
FMC (GSC)
Disputes (GSC)
Collection / Accounts receivables (GSC)
External Stakeholders
Sales account owners (Clusters) - Senior leadership teams
Trade managers (Trade - CPH) - Senior leadership teams
Who we are looking for
Bachelor's Degree holder
Minimum 2 years relevant experience in Customer Service, Tender, Sales and Performance Management
Experience in handling Customer Service transactions/processes and dealing with direct customers preferred
Good verbal and written English skills for co-ordination with Shipper, warehouse, carriers, end customers
Ability to work under pressure and according to standard processes
Strong service mindset with sense of urgency
Detail oriented - ability to perform processes as per pre-defined design
Knowledge of Tenders and Global freight forwarders systems
Willing to learn and adapt to new challenges
Basic knowledge on quotes / tenders is an advantage
Good presentation and Microsoft excel skills
Must have a critical analytical skills/foresee challenge
Last application date: 31 October 2021.
For further information, please contact: [Protected Info].
The current times show that managing supply chain is key to responding to change and even crisis. At Maersk, this is the big opportunity and an extremely exciting time to integrate global supply chains to benefit the customer, community and lift the society in times of need. From its focus on offshoring opportunities when it was established in 1999, Maersk GSC's competencies have since grown significantly aiming to put customers at the centre of business. Maersk GSC operates from 7 locations across the world: India - Mumbai, Pune, Chennai, Bengaluru; China - Chengdu; Philippines - Manila; Morocco - Tangier. The GSC comprises of some of the best minds in engineering, digital innovation, finance, commercial, operations and information technology that develop innovative end-to-end solutions providing best in class customer experience.
Maersk

Pasig City, Metro Manila
Permanent
Full-time