hrss global mobility Officer (makati city)ICRC

JOB PURPOSE
The HR Shared Services is a central administrative delivery function whose purpose is to supporting ICRC HQ and mobile employees with administrative procedures related to their professional life path within the ICRC. It is comprised of different services such as, HR Administration & Contracts, Global Mobility and other HR Specialists.
The HR Shared Service is structured to meet the needs for employee hiring, their onboarding, their mission organisation as well as all matters relating to their HR administrative management.
Within the structure of the HR Shared Services, the Global Mobility team provides administrative services at an institutional level. They have the responsibility to organize and coordinate the departure of the field mobile employees, and National Society and other delegation seconded employees to their assignment location once it has been confirmed by the Talent Partners. They ensure consistency of the approach in relation to the different services and stakeholders involved (Visa team, Travel Office, Contracts and Administration team, Staff Health team and the employee). They answer specific questions from the colleagues on any mobility matter. All in line with ICRC policies and Swiss Labour laws.
ACCOUNTABILITIES AND RESPONSIBILITIES
Global Mobility
Follow mobile employee movements (BOM, EOM and changes) related to the assigned UCC by acting as a "focal point", ensuring the smooth flow of communication between the employee and the different HR stakeholders: Talent Partners, HR Shared Services and their assignment office.
Respond to various demands of employees for all administrative matters relating to their departure on and arrival from mission (contract, visa, medical, etc.) in line with the mobility and travel policies. Follow the escalation matrix when necessary
Maintain and ensure reliable HR data in HR information systems (HRIS, VSM, etc.) both in terms of employee data as well as their mission data (job title, location, financing, etc.)
Organize and monitor briefings and debriefings between employees and other concerned units.
Quality Control
Ensure cohesiveness of assignment information and guarantee proper planning of activities related to deployment
Ensure and guarantee the quality and objectivity of information sent to employees
For newly hired employees, ensure all necessary information as well as documents required for the assignment are complete
For employees already under contract, confirm field missions, extensions or new missions based on information provided by the Pool Managers
Follow up on and verification of documents required for the assignment (informed consent, medical forms, EOM forms, etc.)
Customer Support
RH GMS Helpdesk phone lines: Reply to questions received from employees by phone and escalating cases/ transferring employees to SMEs and other stakeholders if needed.
Incoming E-mail messages: Processing of messages received through our HR Ticketing system - as well as escalating messages to the concerned subject matter experts (SME) or Team Leads.
Other Tasks
If necessary and upon request, provide ad hoc administrative tasks for the unit or department
Being proactive with continuous improvement propositions for the team's management processes and / or more generally the HR Shared Services
SELECTION REQUIREMENTS
Bachelor's degree in HR/Administration or equivalent studies
At least 2 years' experience working within a Global Mobility Team with knowledge of administrative aspects related to deployment, visa and others
Excellent verbal and written communication skills in English, good conduct of French an asset
Excellent computer literacy (Excel, Word)
Experience using and knowledge of HR Information Systems, in particular Meta4PeopleNet and/or Success Factors (SAP) considered an asset
WHAT WE OFFER
Diverse and humanitarian-minded workforce
An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
Training opportunities
ReliefWeb

Makati City, Metro Manila
Permanent
Full-time