hris AnalystGenesys

Job Title: HRIS Analyst
Location: Manila, Philippines
Summary:
Genesys is looking for an HRIS Analyst who will assist with the development, testing, maintenance, administration, and upgrading of our HR-related systems. In conjunction with the full HRIS team, this role will work closely with the various end-user customers to help meet business needs and ensure a high level of HR systems service. This position will cross-train on all existing HR systems - Oracle HCM (Fusion) and Taleo TEE - to provide back-up and ongoing support within the HR Systems team.
What you'll do in this role:
Support the business in the use of existing and new features in Taleo and Oracle HCM.
Address and troubleshoot ad-hoc queries and issues from internal HR stakeholders, business leaders, and candidates in a timely and effective manner.
Manage system matters of considerable complexity as they arise.
Participate in quarterly upgrade and regression testing in addition to system performance monitoring.
Maintain support materials in a variety of media including written & video.
Generate reports with varying complexity.
Identify and evaluate production issues due to missing, inaccurate, and/or incomplete data.
Monitor system notifications and exception reporting and perform established corrective actions.
Collaborate across HR and with other functional groups such as Payroll, IT, and Finance to ensure alignment and integration on HR's operational processes.
Provide support, training, and troubleshooting for the Human Resources team.
Manage confidentiality of data by following established security/confidentiality standards.
Work special projects as assigned.
Actively participate on Oracle HCM support sites, researching and networking for solutions.
What you need to be successful in this role:
You have two to three years of prior experience as an HR or HRIS assistant, with experience working with Oracle HCM Cloud (Fusion) and Taleo TEE. Prior implementation experience is highly desired.
You have a proven ability to learn on the fly and maintain composure in a fast-paced, ambiguous environment.
You have a strong team orientation and collaborative style.
You are resilient and determined to ensure projects and deliverables are achieved.
You have excellent oral and written communication skills.
You have a commitment to excellence and attention to detail.
You understand human resources business processes, the automation of such processes, and their role in the overall financial controls of a publicly-traded company.
You have a demonstrated ability to work professionally; uphold confidentiality and manage sensitive situations with tact.
You demonstrate proactive enthusiasm for solving problems and adding value to the company.
You are able to work independently, remotely, and co-operatively with business and technical resources.
Covid-19
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021 in most locations and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.
About Genesys:
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit .
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
#LI-GF1
Genesys

Manila City, Metro Manila
Permanent
Full-time